IT Service Desk, Technical Support, VA, PA, Data Encoder

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

Bachelors degree

Last Active

November 20th, 2024 (yesterday)

Member Since

February 4th, 2021

Profile Description

Work History: (Total of 6 Years and 9 Months Experience in BPO and ITO Industry | Technical and Service Desk Accounts)
TATA Consultancy Services Jan 2023 - Present - 1 Year and 9 Months experience working as Assistant System Engineer |Global IT Service Desk. Providing Level 1 support for Employees and Contractors (Analog Devices Incorporated). Knowledge in Critical IUpgrade to see actual info, Outage, and Network Monitoring, Paging, Critical Email Handling Process, IUpgrade to see actual info Management, Secure Development Environment VPN Troubleshooting, Onboarding, Offboarding, Employee Termination process, Add/Remove Roles, Password Unlock/Reset, Add user to Distribution/Security Group List, Network Printers, O365 Azure License Process, Calendar Meeting Room Reservation, Microsoft Outlook, Teams, One Drive, One Note, Word, Excel, Power Point, and Sharepoint Troubleshooting.

Infosys BPM Limited Dec 2021 - Dec 2022
1 year experience working as Senior Technical Process Executive | Service Desk Analyst SME Role. Providing Level 1 and Level 2 support for Restaurant Devices (Chipotle Mexican Grill). Knowledge in Admin Tasks, IUpgrade to see actual info Management, Escalations, Knowledge Base, Emails, Handling and Assisting Agents Concerns and Questions / Floor Support.

IBM Philippines Apr - Nov 2021
Eight months working as Service Desk providing first level of support via Inbound, Outbound, Email, Chat, Web, and Remote. Assisting Singapore Airlines Corporate users for their Technical related concern such as Password Unlock, Reset, Additional Roles Request, IUpgrade to see actual info and Service Request, Escalating Ticket to respective resolver group and set to based on level of priority.

Sitel Philippines Feb 2018 - March 2021
Two years and six months working as a Technical Support B2C Remote and Outbound - (AVG & Avast Antivirus). Highly skilled in technical troubleshooting such as printers, emails, hardware (outbound/blind troubleshooting) and software application troubleshooting, network-related issues (outbound/blind troubleshooting), browser issues, windows installation, and maintenance.
Seven months working as ITSD B2B Chat and Email Support - (Keap/Infusionsoft Application), assisting and helping Infusionsoft business users troubleshoot issues and manage their Marketing Campaigns, Email Broadcast, CRM, and E-Commerce.

Tools Used:
Remote Tool
-Go To Assist
-Bomgar
-Connectwise
-Ultra VNC
-Quick Assist
-Team Viewer
Ticketing System:
-Service Now
-SQNow
-ISM
Others:
-SDWAN (Prisma)
-VMWare Horizon
-Citrix
-Remote Desktop Connection
-Active Directory
-Network Extreme Switch Portal
-Splunk
-CMC Command Center
-CFC Aloha Configuration Center
-MyNCR Portal
-NBO Menulink Back Office Manager
Working as Facebook ads manager, logo making, chatbot creator, landing pages, campaigns, email marketing, and third-party integrations.
Skills:
Proficient in working with the following tools: Microsoft Word, PowerPoint, and Excel
Proficient in working with Canva Pro and Movavi Video Editor
Fast Learner, Flexible, and can work in shifting hours, Can adopt changes in terms of using a different program, tools, and other application
Can work as a Personal Assistant in Technical, Remote, Virtual Assistant and other duties.
Infusionsoft / Keap Assistance