Jessalou

Customer Service Specialist

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $10.00/hour ($1,760.00/month)

Bachelors degree

Last Active

September 19th, 2024 (today)

Member Since

February 1st, 2021

Profile Description

6+ years in Customer Service

Helping customers solve problems they encounter with business products or services.

- Providing customer support, responding to customer emails, and answering customer queries
- Communicating with customers through various channels such are phones, chat, and emails
- Product/Service Knowledge, maintaining customer relationships, delighting customers during every service interaction
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.

Key CompetenciesExcellent Communication Skills 
Customer Service 
Tech-Savvy
Strong interpersonal skills 
Proactive and self-motivated 
Basic Knowledge of computer navigation
Data Entry 
Critical thinking skills 
Chat and Email handling

TOOLS
Zendesk and Salesforce
Microsoft Office (Excel, Sharepoint, Teams, Word and Powerpoint)
Outlook emails
Dayforce

Top Skills

Customer Support

Customer Support » Phone Support

Customer Support » Phone Support » English Speaking

Other Skills

Customer Support » Email Support

Customer Support » Technical Support

Office and Administration » Data Entry

Office and Administration » Email Management

Marketing » Content Creation » Proofreading

E-Commerce » Inventory Management » Quality Control

Human Resources

Customer Support » Sales Support

Office and Administration » Microsoft Excel

Office and Administration » Personal Assistant

Basic Information

Age
29
Gender
Female
Website
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Address
Quezon City, Metro Manila
Tests Taken
IQ
Score:  105
DISC
Dominance: 41
Influence: 20
Steadiness: 32
Compliance: 7
English
B1(Intermediate)
Uploaded ID
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