6+ years in Customer Service
Helping customers solve problems they encounter with business products or services.
- Providing customer support, responding to customer
- Communicating with customers through various channels such are phones, chat, and
- Product/Service Knowledge, maintaining customer relationships, delighting customers during every service interaction
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
Key CompetenciesExcellent Communication Skills
Customer Service
Tech-Savvy
Strong interpersonal skills
Proactive and self-motivated
Basic Knowledge of computer navigation
Data Entry
Critical thinking skills
Chat and
TOOLS
Zendesk and Salesforce
Microsoft Office (Excel, Sharepoint, Teams, Word and Powerpoint)
Outlook
Dayforce
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.