6+ years in Customer Service
Helping customers solve problems they encounter with business products or services.
- Providing customer support, responding to customer
- Communicating with customers through various channels such are phones, chat, and
- Product/Service Knowledge, maintaining customer relationships, delighting customers during every service interaction
- Handle customer complaints, provide appropriate solutions and alternatives within time limits, and follow up to ensure resolution.
Key CompetenciesExcellent Communication Skills
Customer Service
Tech-Savvy
Strong interpersonal skills
Proactive and self-motivated
Basic Knowledge of computer navigation
Data Entry
Critical thinking skills
Chat and
TOOLS
Zendesk and Salesforce
Microsoft Office (Excel, Sharepoint, Teams, Word and Powerpoint)
Outlook
Dayforce
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
SEE MORE REAL RESULTS“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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