I have a strong knowledge of customer service, data processing and credit repairing, including an understanding of the excellent quality of service, documentation issues, responsible dispensing of products either personally or on the phone, and relevant legislation.I have knowledge of the following:•Credit Repair Cloud•Dispute Suite•Client Dispute Manager•Dispute Fox•Zendesk•Zipwhip•Gohighlevel•HD Video Editing •Compositing •Graphic Designer (Adobe Premier Pro, After effects and Photoshop) I have gained a great reputation over the years which my great analysis, keen attention to detail, and good working attitude are recognized. My strong organizational skills together with my ability to work under pressure, allow me to play a crucial role in a fast-paced environment. Furthermore, with a history of success in customer service and data entries, I know I will be a valuable asset in an organization.
Experience: 5 - 10 years
I have more than 5 years of experience in a credit repair line of business as an Executive Assistant/ Customer Support/ Disputer and sales expert. -As an Executive Assistant I basically look over different departments checking all the workflow and retention at the same time. Reporting directly to the CEO (Daily report, monthly, and annually) -Client support Specialist/Customer service answering inbound and outbound calls and call requests, email and text messages. Giving a client monthly updates about their account what got deleted what stays the same and the course of action for the next round or if it’s general questions. Doing follow-ups if they have missing documents and making sure all information is accurate. -As a sales representative I need to know what’s going on with their credit report and evaluate thoroughly to be able for me to give them the best recommendation of service and their goal. You need to explain the dispute process and how long it will take. Educating them to have a credit monitoring service like identityIQ etc. because by law we cannot provide our credit report. -As a disputer, I know how to determine negative items and hard inquiries that are not connected to any open account can use Credit Repair Cloud, Client Dispute Manager. Freezing 3rd party bureaus (LEXIS NEXIS, SAGE STREAM, INNOVIS). Filing FTC report, CFPB, BBB sending out a letter using Humble fax and Letter Stream and Metro 2 format letter. Tools: GoHighLevel, Ring Central, Monday.com, CRC, CDM, White label CRM, Disputefox, Slack, Click Up, Canva Editor, SalesForce, LetterStream, Humblefax. -As a Social Media Manager I know how to make flyers and run ads on Facebook, Instagram and Tiktok I know to do content as well.
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ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
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