Shopify & Ecommerce Expert | Customer Service

I'm a customer support specialist with extensive experience in managing all aspects of dropshipping. My strength lies in resolving challenging cases, from PayPal disputes and chargebacks to refunds and everything in between. I’ve handled numerous cases, consistently meeting my KPIs while ensuring customers feel valued and supported. I use tools like Re, Gorgias, and Zendesk daily, which have been essential for handling inquiries, managing conflicts, and providing seamless resolutions. I genuinely enjoy connecting with people and am dedicated to understanding customers' needs to find solutions that benefit both them and the company. My approach is proactive, solution-driven, and focused on building customer trust—because satisfied customers are at the heart of everything!

I specialize in overseeing and enhancing Shopify stores, ensuring every element of the online shopping journey is smooth and efficient. My skill set includes conducting product research with advanced tools such as Ads Library, Minea, and Ad Spy to pinpoint trending, high-demand products. I handle customer communications and support through Zendesk and Gorgias, maintaining excellent customer satisfaction and effective problem resolution. Alongside daily operations, I manage marketing initiatives via email campaigns using Klaviyo and Mailchimp, crafting personalized messages that boost sales and customer loyalty. Additionally, I am proficient in customizing Shopify themes and designing user-friendly, visually appealing websites that reflect brand identity and elevate the shopping experience.

I'm a customer support specialist with extensive experience in managing all aspects of dropshipping. My strength lies in resolving challenging cases—from PayPal disputes and chargebacks to refunds and everything in between. I've handled numerous cases, consistently meeting my KPIs while keeping customers satisfied and engaged. I use tools like Re, Gorgias, and Zendesk daily, which have been instrumental in efficiently addressing inquiries, resolving disputes, and facilitating smooth solutions. I genuinely enjoy interacting with people and am committed to empathizing with customers to find outcomes that benefit both them and the business. My approach is proactive, solution-driven, and rooted in maintaining strong customer trust—because happy customers are what it’s all about!