MSP System Engineer / IT Service Desk Support

Overview

Looking for full-time work (8 hours/day)

at $11.60/hour ($2,041.60/month)

Bachelor of Science in Information Technology

Last Active

November 21st, 2024 (yesterday)

Member Since

January 20th, 2021

Profile Description

Dedicated helpdesk professional currently providing technical support in a 1000+ user environment. Skilled problem-solver able to communicate with users at all levels of technical proficiency. Troubleshoot, resolve and document user help requests for desktop, laptop, mobile, network and peripheral problems.
I am very easy to work with, fast learner and goal-oriented.
Expertise:
Technical TroubleshootingEnd User TrainingVirus Detection, Removal & PreventionIT Infrastructure & Performance Tuning
Active DirectoryMicrosoft Server 2008 R2/2012 (R2)/2016/2019Microsoft Exchange 2010/2013/2016Microsoft O365 AdminSystem Upgrades & OptimizationSecurity, Backup & Recovery SolutionsTechnical & User DocumentationRelationship Management
SaaS Technical Support:
-Help client set up their RMM-Assist customer in creating PowerShell script that would trigger RMM alerts- Addressing client inquiries and educating them on our product and how to use thesoftware-Assist client with integration such as office 365, Bitdefender, Teamviewer, Splashtop, etc.- Create a knowledgebase- Report bugs to developers by creating a ticket in Jira
Ticketing tools;-Zendesk-CRM-Freshdesk-HPSM-Parature-Rave-Connectwise-Servicenow-Remedy
Experienced with Microsoft O365 setup including:- Domain registration- DNS records- Managing subscription/ cancellation or additional subscription.
Exchange online management:- Exchange online protection- Advanced threat protection- Domain keys identified mail (DKIM)- Domain message authentication reporting and conformance (DMARC)- Sender policy framework (SPF) –distribution group-Security group (edit, delete, adding members)-email migration
SharePoint online management:- Creating a site- Managing document library- Configuring user permissions.- External sharingSkype for Business and Microsoft teams:- setting up calling plans- creating Teams channel- Managing guest access with teams- Federation between two Microsoft teams organization.
Active directory setup and management:- Updating UPN- custom attributes- user creation- Creating organization unit- Updating dirSync- fix sync errors with AD.
Office 365 security and compliance:- Data loss prevention- Permissions- Ediscovery search- Data Encryption–MDM setup- Data governance- retention- content search- Audit log search
OneDrive for business- file synchronization- Sync errors– Document library synchronization