Best Customer Support Provider | Experienced Admin-VA

Assisting customers through chat and email. Providing them help with the issues they have encountered when using the service or a product.

Update employees on the client's database, updating products, prices, description, and many more.

Started working as a Data Entry Specialist way back 2008. I have developed typing speed and accuracy to enter the data into the client's database.

Researching through the internet about the client needs like products, brochure, real estate, shopping lists, and many more.

Creating emails through Google Workspace admin. Creating profile for employees using client's tool.

Assisting customers using email responses.

Assisting customers through client's Ecommerce website.

Sending out test links to people who applied on the store. Sending test results, surveys, and training videos.

Helps customer build their Shopify website and also helping them troubleshooting errors that they encountered.

As a support admin, I am tasked to onboard or offboard employees and assigned them to their respective stores.

Created payroll system using google sheets.

Helps customer design their products through Printify.

Managing emails like scheduling, creating canned responses, sweeping unnecessary emails(cleaning).

Checking how many people did the survey on the client's store on google maps.