Current Employment Status:
Hired Full Time on Jul 5, 2022
With over eight years of experience in financial analysis and dispute resolution, I am a dedicated professional specializing in chargeback and fraud analysis within the e-commerce industry. My journey began in roles focused on chargeback and negative balance recovery analysis, where I honed my skills in investigating claims and ensuring positive customer experiences. Transitioning to a Fraud Analyst position, I played a pivotal role in safeguarding customers' accounts and transactions from forgery and theft, resolving issues within established service level agreements.
In subsequent positions, I expanded my expertise as a Merchant Chargeback Analyst, researching credit card disputes and crafting robust dispute cases to recover funds for merchants. I am adept at analyzing transactional data and collaborating with stakeholders to ensure accurate responses to disputes, thereby minimizing financial losses.
In my most recent role as a Chargeback Analyst, I processed and reconciled vendor and merchant disputes, maintaining meticulous documentation and updating revenue reports as needed. I thrive in fast-paced environments, leveraging my analytical skills and attention to detail to drive operational efficiency.
Proficient in utilizing proprietary software and digital tools such as DocuSign and CRM systems, I am committed to streamlining processes and delivering exceptional results.
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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