Dental/General Virtual Assistant / Data Entry / Team Lead

Overview

Looking for full-time work (8 hours/day)

at $9.60/hour ($1,689.60/month)

Bachelors degree

Last Active

November 27th, 2024 (today)

Member Since

December 16th, 2020

Profile Description

Making it easier for you is my goal!
Being in the BPO industry for almost a decade, I've been in a multitude of roles. Formerly a Success/Engagement Manager, Operations Manager, Supervisor/Team Leader/Coach, Trainer/Learning specialist, and Customer/Technical Service representative. Having vast experience, I've accumulated different skills to help you and/or your business to be successful.
Self-driven not just to meet what you need but also to learn and upskill myself to what you will need.

SKILLS SUMMARY

Operations
Data Analysis and Management:
- Researching, creating, organizing and maintaining databases thru spreadsheets
- Data analytics
- Data presentation thru PPT/G-slide presentations
Team Management:
- Provide weekly behavioral coaching
- Process improvement
- Goal setting
- Creating SMART action plans to improve KPI's
- Analytics (VBM, scorecard analysis, impact calculator, etc.)
- Root cause analysis
- Sending Daily/Weekly/Monthly performance reports to relevant parties
- Quality assurance by doing call process analysis
- Conflict resolution
Training:
- Creating learning plans
- Creating modules
- Facilitating engaging and fun training classes
- Creating weekly/monthly knowledge checks
Customer Service
- Respond/resolve customer concerns via phone(Inbound/Outbound), email, and chat
- Resolve customer issues and concerns in a timely and efficient manner
Dental Insurance:
- Insurance verification
- Claims Follow-up
- Sending productivity and collections report EOD/EOW