Customer Service Pro | Top-Rated Plus Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

College Undergrad (Bachelor of Science in Computer Science and Bachelor in Elementary Education)

Last Active

April 1st, 2025 (6 days ago)

Member Since

December 10th, 2020

Profile Description

You can rely on me with these things:
? 10+ years of Customer Service Experience
? Appointment Setting
? Cold Calling
? Chat and Email Support
? Proven track record in appointment setting, cold calling, chat and email support, inbound and outbound calling, and data entry
? Outstanding in providing the best customer service
? Strong proficiency in workforce management, quality assurance, and data analysis
? Exceptional leadership and team management skills
? Assistant Trainer/Facilitator
? Account Management
? Ability to thrive in a fast-paced and dynamic environment
Tools/Apps I am familiar with:
????Slack
????Zendesk
????Upgrade to see actual info
????Dropbox
????Google Sheets/ Docs
????Microsoft Office
????Streak
????Canva
????Copyscape
????QuickBooks
????HubSpot
????Shopify
????Airtable
????Dialpad
????Talkdesk
????Textline
????G-Suite
????Netsuite
????Outlook
????Aircall
????Bria
????ZenTalk
????Intercom
????Snappic
????ShipStation
????DelightChat
????Gorgias
????Etsy
????FollowupBoss
????Zillow
????Craiglist
????Hubspot
????Many Chat
Businesses/Industries I handled:
????Moving Company
????Law Firm
????Jewelry Brand
????Photo Booth Company
????E-commerce
????SaaS
????Import and Wholesale
I pride myself as:
????Agent of the Month
????Top Performer
????Top in Production
????Top in Quality Assurance
????Agent of the Year
????Top Support
????Model Employee of the Month
????Best Learning Assistant
WHY HIRE ME?
??Extensive knowledge/expertise: I have a deep understanding of customer service best practices and know how to handle various customer inquiries, complaints, and requests. I am well-versed in providing accurate and helpful information to ensure customer satisfaction.
??Excellent communication: Clear and concise communication is the key to providing exceptional customer service. I possess good verbal and written communication skills, allowing me to effectively convey information and address customer concerns in a friendly and professional manner.
??Problem-solving expertise: I thrive on finding solutions to challenges and resolving issues promptly. I am adept at identifying and addressing customer problems, ensuring their concerns are resolved in a timely and satisfactory manner.
??Multitasking abilities: As a virtual assistant, I am skilled at juggling multiple tasks simultaneously. I can efficiently manage customer inquiries, respond to emails, and handle administrative tasks, all while providing top-rated customer service.
??Time Management: As a seasoned virtual assistant, I understand the value of time. I will ensure that your tasks are completed promptly, allowing you to focus on other important aspects of your business.
??Adaptability: Every business is unique, and I am dedicated to understanding your specific needs. I am adaptable and will tailor my services to align with your goals and objectives.
??Professionalism: I take pride in maintaining the highest level of professionalism in all interactions. You can trust that I will represent your business with integrity and handle sensitive information with utmost confidentiality.
Contact me today to discuss how I can support your business as a top-rated virtual assistant and customer service pro.