Project / Senior Operations Manager

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

November 9th, 2024 (16 days ago)

Member Since

November 26th, 2020

Profile Description

PROFESSIONAL EXPERIENCE

Project Manager 
FIMICOLLECTIVE
From: September, 25 2023 To: Present time

My role as a project manager in digital marketing is multifaceted, encompassing a range of responsibilities to ensure the successful execution of campaigns and initiatives. One key aspect involves meticulous project planning, wherein the project manager develops a comprehensive plan that outlines objectives, timelines, and deliverables. Effective team coordination is crucial, as I assemble and lead a cross-functional team, assigning tasks based on individual strengths and expertise. Strategic thinking is integral to the role, as a project manager I have to collaborate with the marketing team to develop effective digital marketing strategies aligned with project goals. Regular quality assurance reviews and testing are conducted to ensure that all digital marketing materials and campaigns meet high standards. Analytics and reporting are key components, the project manager implements tools for tracking campaign performance and delivering regular reports to stakeholders.Risk management is an ongoing responsibility, I identify potential risks and develop contingency plans. Adaptability is crucial in the dynamic field of digital marketing, the project manager must stay flexible, embracing new technologies and methodologies to enhance project efficiency and results. Client satisfaction is a primary focus, so I seek feedback to continuously improve and deliver high-quality work that meets or exceeds client expectations. Lastly, ensuring legal and ethical compliance is paramount, requiring a project manager to uphold industry standards and regulations in all digital marketing activities.

Lead Manager
Cinch Home Buyers
From: August 1 2022 To: September 8, 2023

A Lead Manager in the real estate industry plays a pivotal role in overseeing and coordinating various aspects of property development and sales operations. My duties and responsibilities encompass a wide range of activities aimed at ensuring the success of real estate projects. Firstly, I am responsible for assembling and leading a team of real estate professionals, cold callers, Acquisition sales agents. They play a central role in project management, from initial planning to closing. Lead Managers must also liaise with regulatory authorities to ensure compliance with local building codes and zoning regulations.
Furthermore, Lead Managers are deeply involved in financial aspects, such as budgeting, cost estimation, and financial forecasting to manage resources effectively. I oversee property sales and marketing strategies, working closely with sales teams to attract potential buyers or tenants. Additionally, they are responsible for negotiating contracts with clients, contractors, and vendors, ensuring that agreements are favorable and aligned with project goals. Finally, Lead Managers must stay updated on market trends, assess risks, and make informed decisions to maximize the profitability and success of real estate ventures. In essence, they are instrumental in orchestrating the intricate processes involved in real estate development and sales, ensuring projects are executed efficiently and profitably.

Acquisition Manager
Onfaith Properties
From: February 1, 2023 To: July 8, 2023

An acquisition manager plays a crucial role in identifying and acquiring properties that align with the investment goals and strategies of a real estate company or investor. My primary responsibilities involve sourcing, evaluating, and negotiating property acquisitions. To be a successful acquisition manager in real estate I must possess a strong understanding of real estate markets, financial analysis, negotiation skills, and risk management because I play a critical role in helping real estate investors identify and secure profitable investment opportunities while minimizing potential risks.
Here are my tasks and functions as an Acquisition Manager in no particular order. 
Property Sourcing: Acquiring suitable properties begins with actively seeking out potential investment opportunities.
Property Evaluation: Physically inspect properties to assess their condition, potential renovation or improvement needs, and compliance with local regulations and zoning laws. Financial Analysis: Perform financial due diligence by evaluating the potential return on investment (ROI) for each property. This includes analyzing the property's income potential, expenses, cash flow projections, and assessing its overall financial viability.
Negotiations: Negotiate with property sellers or their representatives to secure favorable terms and pricing for property acquisitions. Strong negotiation skills are essential to achieve the best possible deals.
Team Collaboration: Work closely with other professionals within the company, such as Lead Manager,  cold caller, attorneys, appraisers, and property managers, to facilitate the acquisition process.
Documentation: Oversee the preparation and review of legal documents, contracts, and agreements related to property acquisitions. Ensure all documents comply with local laws and regulations.
Reporting: Provide regular reports and updates to investors on the status of acquisitions, financial performance, and overall portfolio health.


Deputy Manager
Synnex Concentrix Corporation 
From: January 3, 2022To: July 31, 2022 

Oversee day-to-day operations and assigning weekly performance goals and assuring their completion. While accomplishing the goals we continue to train high-performing employees to achieve sales, profitability, market share, and business plan objectives. Maintain project timelines to ensure tasks are accomplished on time and develop, implement, and maintain budgetary and resource allocation plans. I empower supervisors and delegate responsibilities to the best employees to perform while enforcing all policies, procedures, standards, specifications, guidelines, training programs, cultural values and ensuring resolution of internal staff conflict efficiently and to the mutual benefit of those involved as this yields inspired and effective leadership to the Operations Team. Demonstrate a hands-on approach and be very involved in the day-to-day of every segment under my supervision and sometimes act as an Account Manager and communicate with the company's client which includes reports for current workload, schedules, plan and development and implement strategies aimed towards improvement of service quality and customer retention. Assist to mentor and develop staff and nurture a healthy working environment built of trust and empowerment. Develop strategies to achieve organizational objectives and KPIs. Ensure compliance to Standard Operating Procedures and liaise with the Product Management team to promote system development. 

Assistant Contact Center Manager
Teleperformance Philippines Inc.
From: August 2018 To: December 22, 2021 

As an Assistant Contact Center Manager I manage the day-to-day planning and operations of my team. This includes making sure that each of the team passes the service level agreement and hit their key performance indicators. I am also in charge of managing the team and making sure everyone adheres to their schedule, and organizing them to be able to handle their responsibilities. Part of my role is to train and help them in developing their skills when conducting team huddles, coaching sessions and by recognizing their weaknesses to offer them solutions. I create reports to the team’s performance, Analyze KPI, Root Cause Analysis and formulate and execute action plans to improve performance by identifying issues and trends. It is also part of my task to provide feedback to my direct manager about the current state of the team, this involves Human Resources related issues that might arise. Not to mention, being creative in terms of thinking of solutions and acting as the mediator between the management and my team. 

Assistant Manager
WNS Global Services
From: April 2017 To: August 2018

I am responsible for mentoring and assisting the team with daily performance task and holistic performance growth, attain client set goals, efficiency targets and overall team performance. I ensure that the team performs consistently by means of effective coaching sessions to address performance gaps. I analyze team performance and develop action plans to bridge gaps, conduct regular performance management to improve challenged members of the team.
Proactively collaborate with relationship managers and take the lead in client outreach effort, understand business drivers, and identify viable opportunities to grow product usage. I help identify opportunities to expand customer relationships by analyzing reports and initiating discovery of client needs through diagnostic conversations. I also act as secondary support to relationship managers when they are in onsite meetings with clients.