Chat Support/ Virtual Assistant/Freelancer

Overview

Looking for full-time work (8 hours/day)

at $5.60/hour ($985.60/month)

Bachelors degree

Last Active

April 2nd, 2025 (2 days ago)

Member Since

November 21st, 2020

Profile Description

I’m proud to serve as a dedicated customer service representative.
With a strong passion for helping others and a keen eye for detail, I
strive to ensure every customer has a positive experience. Whether
it's addressing inquiries, solving problems, or offering guidance, I am
here to provide effective solutions with a friendly and professional
approach. My goal is to make sure your needs are met and that you
feel heard, valued, and satisfied throughout your interaction. I look
forward to assisting you and making your experience as seamless as
possible!

HEALTHCARE ASSISTANT
RESOLVEDCX - TWENTYEIGHT HEALTH| MAY 2023 - PRESENT
- Assisting customers' concerns regarding their account and plan.
- sending refills through Pharmacy back office tasks and emails using intercom

CSR-EMAIL COORDINATOR
RESOLVEDCX-FELLOW| AUGUST 2022
- Assisting customers' concerns regarding their products through email
in Zendesk and checking their account through Shopify

CSR-EMAIL COORDINATOR
RESOLVEDCX-CEREBRAL | OCTOBER 18, 2021
- Handling customer service through Zendesk and using different tools
Booking client's appointment

RESEARCH ASSISTANT
SMART APARTMENT DATA | MAY 17, 2021
- Collect data on property key data points
- Record results into our internal data collection system
- Practice exceptional customer service and telephone techniques
- Explain our data collection objectives and handle any rebuttals

ASSISTANT MANAGER
BETHEL STUDIO | JANUARY 2021 - AUGUST 2020
- Assisting tenants base on their needs inside the building

ESL TEACHER (ENGLISH AS A SECOND
LANGUAGE TEACHER)
ENGOO TUTORS | JULY 2020
- Teaching Asian students (Japanese, Korean, Taiwanese, etc)
basic English skills and encouraging students to engage in
English conversation

CUSTOMER SERVICE REPRESENTATIVE
VXI GLOBAL HOLDINGS BV | JAN 17, 2017 - JUNE 20, 2020
- Handled 30+ calls daily with duties assisting customers
with their problems in terms of their accounts and technical
issues, retrieving customer’s data, and presenting relevant
product information