Customer Service 

Overview

Looking for part-time work (4 hours/day)

at $6.00/hour ($528.00/month)

High school diploma

Last Active

January 14th, 2025 (yesterday)

Member Since

November 11th, 2020

Profile Description

I am a dedicated professional with a strong educational foundation from Little Angels Montessori School of Cebu, where I graduated from high school. With a passion for technology and customer service, I have gained valuable experience in the field.
In my 1 year and 4 months as a Technical Representative at Ring, specializing in security devices, I honed my troubleshooting skills and provided exceptional customer support, assisting users with device-related issues and subscription inquiries. Additionally, I facilitated efficient returns processes, contributing to a seamless customer experience.
Subsequently, I spent 3 years and 6 months with a leading US-based retail online shopping network, where I held various roles. For the first year, I served as a Customer Service representative, assisting customers with purchases, providing detailed product information, and managing inquiries related to order tracking, returns, and payment installments. In the following year, I transitioned to Back Office Support, ensuring smooth operations and handling critical tasks such as releasing stocks back to the inventory.
For the majority of my tenure, I served as a Subject Matter Expert, where I played a pivotal role in training and supporting fellow agents, ensuring they were well-versed with the processes. My responsibilities included running hourly reports, such as AHT (Average Handling Time) and CSAT (Customer Satisfaction), to optimize team performance and maintain high standards of customer service. I bring a wealth of knowledge and a proven track record in delivering top-notch customer experiences and technical support.