Expert e-Commerce Customer Support|General Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.12/hour ($901.12/month)

Associates degree

Last Active

November 18th, 2024 (9 days ago)

Member Since

November 10th, 2020

Profile Description

With over a decade of experience in the BPO and call center industry, I have honed my skills across a wide range of accounts, including global internet service providers, troubleshooting for phone, TV, and WiFi home networks, and managing billing inquiries and service changes. My journey has seen me rise to a Tier 2 specialist for the world's largest search engine, Google, where I managed global support, troubleshooting products like Chrome cast, Google Home speakers, Nest devices, and WiFi routers. My expertise extends to handling returns, exchanges, and warranty processes. In eCommerce, I have successfully guided customers through order processing, fraud management, and returns, while also supporting online shopping platforms. My leadership skills led to a promotion as a mentor and subject matter expert, where I coached teams and developed training materials. Since 2021, I’ve transitioned into freelancing, where I’ve worked as a general virtual assistant and social media manager, creating branding strategies, managing content, and engaging audiences. I’ve handled Airbnb and Shopify support, worked as a team leader in a remote setup, and helped clients boost their brands through marketing algorithms and lead generation. My diverse background, technical expertise, and leadership experience make me well-equipped to deliver top-tier support and strategies to help your business grow and succeed. I’m excited to share that I have a dedicated team of experts ready to assist in driving your business forward. We specialize in creating efficient processes, setting clear KPIs to track performance, and ensuring that your staffing needs are met with top-tier agents. Our team is equipped to handle every aspect of your operations, from hiring to scheduling and building a workforce that aligns with your goals. With extensive experience in optimizing workflows and implementing scalable systems, we can help you streamline your operations and maximize productivity. We understand the importance of having a strong foundation in place, and we’re here to support you every step of the way. If you’re looking for reliable, strategic solutions to enhance your business, I’d love to discuss how we can partner to achieve success.
Let’s work together to bring your goals to life.. 

General Virtual Assistant Roles:
• Team leader from a start-up telecommunication account call center: create training materials, train 50 agents, analyze and create reports, provide troubleshooting, and create a marketing algorithm.
• Social Media manager from a food franchise business: administrative tasks, optimizing and creating social media accounts, analytic reports, conducting minutes of meetings every week,

Accounts handled as technical support:
• Xfinity/Comcast, Bright House Networks, Time Warner Cable, Spectrum: specializing in billing inquiries, retention, activating and troubleshooting e-mails, phones, cable cards, TVs, internet, Wi-Fi routers, and anti-virus software programs.
• Google Support: A Tier 2 escalation agent specializing in troubleshooting Wi-Fi routers and helping with advanced network setup and configuration, rectifying Wi-Fi interferences, Wi-Fi coverage, electromagnetic devices, and radio frequency, returns and exchanges, refunds, and reimbursement.

Accounts handled as customer service:
• Kohl's Corporation and Pocketalk translator devices: specializes in assisting customers with order processing, promotions and discounts, returns and exchanges, price matching, process appeasements or reimbursements, anti-fraud and unauthorized transactions, cards, and management. 

Customer service channels that I am an expert at handling and resolving cases and tickets:
• Email                                 • Social media                          • Phone                                          • Self-service                     • Dual chat                                 • Live chat

Core Qualifications:
• Results-driven                                        • Detail-oriented               • Creative                       • Problem-solving                                   • Flexibility                          • Teamwork  
• Graphic designer for social media      • Leadership                   • Collaborative learner    • Time management                                 • Strategic                             • Organized          
• Communication                                      • Responsibility                    • Analytical       
• Adaptable                                                • Motivated                            • Ambitious

Other services that I can provide:
• Social media management
•Graphic Designing
• Personal Assistant
• Create training materials and train new hires
• Reporting and Analysis
• Team Staffing and Scheduling
• Web research and Data Entry
• Preparation of presentations and reports using Google slides, docs, and sheetsTools and social media platforms:
TikTok, Facebook, Instagram, YouTube, Canva, Gorgias, Zendesk, Shopify, Reamaze, Falcon, Salesforce, Shopify, Slacks, Hub staff, Amazon Seller Central, Google Workspace (sheets, documents, calendar, and slides), Zoom, Zoho, Inshot video editor, Google Drive, Grammarly, Quilbolt, and Microsoft software.

My clients are not through Online Jobs PH, and therefore I do not have many reviews here for you to read. I want to help you free up your brain space by doing the job for you, so you can focus on growing your business. I hope you will allow me the privilege to work with you. I look forward to building new relationships, and for me, no job is too large or too small.

Regards,
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