Stephanie

Virtual Assistant |Customer Service PRO | Data Entry | Admin

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

February 15th, 2025 (today)

Member Since

October 28th, 2020

Profile Description

Highly skilled Customer Service Professional with extensive experience in handling customer inquiries, resolving escalations, and providing administrative support. Proficient in data entry, fraud analysis, and dispute resolution, ensuring accuracy and compliance in financial transactions. Tech-savvy with expertise in CRM and communication tools, including Avaya, Zendesk, Slack, and cloud-based systems. Adept at streamlining processes, enhancing customer experiences, and delivering efficient, results-driven solutions.

Top Skills

Real Estate » Appointment Setting

Experience: 6 months - 1 year

I have an experience setting an appointment for an appliance repair account where customers were calling us to schedule with a technician. We asks probing questions regarding the issues with the appliances that needs a repair and look for available technicians within the area and also to see who can do the specific job repair then schedule a date based on what works for the customer and the technician.

Office and Administration

Experience: 1 - 2 years

I worked in an Life Insurance Company for more than a year as a Unit Secretary. Most of the admin tasks were assigned to me such as answering emails and phone calls, scheduling an appointment of my boss, reminders for upcoming events, organizing important files, attending and preparing meetings and reports etc..

Customer Support » Customer Service

Experience: 2 - 5 years

I've been in a BPO industry for more than 3 years already. I was able to handle financial account and was assigned to answer emails and phone calls of the customer's inquiries. Three months later, I got promoted to be part of the escalation team where we answer supervisor call requests. I was also appointed as a fraud analyst to the back office department months later where we investigate and decision the dispute claims on the account.

Other Skills

Office and Administration » Travel Planning

Experience: 6 months - 1 year

I graduated in college and took up Bachelor of Science in Tourism Management course and have experience in booking flights since my Uncle's business before was a travel agency.

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Malolos City, Bulacan

Tests Taken: IQ
Score: 137: DISC
Dominance: 33%
Influence: 31%
Steadiness: 26%
Compliance: 9%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

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