Experienced Position: Short/Long-Term Rental Operations ManagerWith 2 years of experience as a Property Manager and Host, I have successfully managed over 30 high-end luxury properties on platforms such as Airbnb, VRBO,
Key Responsibilities:Guest Relations: I manage all guest interactions, from inquiries and bookings to post-stay reviews. I ensure seamless communication, handle check-ins and check-outs, and address guest needs promptly, delivering a luxury experience that matches the caliber of the properties I manage.
Property Management: Overseeing the day-to-day operations of multiple luxury properties, I ensure each one is impeccably maintained and guest-ready. This includes coordinating with cleaning and maintenance teams, conducting regular property inspections, and ensuring adherence to the highest standards of presentation and upkeep.
Luxury Marketing and Visibility: I excel at marketing high-end properties, creating premium listings with optimized descriptions to attract discerning guests. I also leverage online platforms and advanced SEO techniques to enhance property visibility and reputation.
Customer Service Excellence: As a luxury property host, I prioritize delivering a personalized guest experience, from pre-arrival communication to post-departure follow-ups. I handle any special requests or concerns with discretion and care, ensuring guests feel valued and leave glowing reviews.
Crisis Management: I am experienced in handling complex situations, such as last-minute alterations or property issues, with speed and professionalism. I ensure minimal disruption to the guest experience while protecting the interests of property owners.
My strong attention to detail, ability to manage multiple properties simultaneously, and passion for luxury hospitality make me a reliable partner for property owners looking to maximize both guest satisfaction and financial returns.
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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