Leny

Maintenance Coordinator | Customer Service Representative, C

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

January 30th, 2025 (today)

Member Since

October 3rd, 2020

Profile Description

Welcome to my profile! With over 5 years of expertise in customer service and my recent experience as a Maintenance Coordinator, I bring a unique blend of skills to deliver exceptional service. I specialize in resolving billing concerns, troubleshooting technical issues, and managing maintenance operations efficiently. My ability to communicate clearly and empathetically ensures that customers feel heard and valued, while my proactive approach in maintenance coordination drives operational success. Whether it’s guiding clients through billing inquiries or streamlining maintenance processes, I’m dedicated to providing reliable, solutions-oriented support that enhances customer satisfaction and business operations.

Top Skills

Marketing » CRM » Salesforce

Experience: 6 months - 1 year

Proficient in Salesforce CRM for managing customer relationships, tracking interactions, and optimizing workflows to improve efficiency and client satisfaction.

Customer Support » Chat Support

Experience: 1 - 2 years

As a Chat Support Specialist for Technical and Billing, my primary responsibility will be to provide exceptional customer service to customers seeking assistance with technical issues and billing inquiries on their streaming and TV service. I will interact with customers through chat-based communication channels, addressing their concerns, troubleshooting problems, and ensuring their overall satisfaction. This role requires a strong understanding of technical concepts and billing processes, along with excellent communication and problem-solving skills and I'm also capable to manage multiple chat conversations while maintaining attention to detail.