Experienced Multi-Channel E-commerce Customer Support  

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Post-graduate degree (Masters, Doctorate, etc.)

Last Active

November 25th, 2024 (yesterday)

Member Since

September 22nd, 2020

Profile Description

Hi, you can call me Upgrade to see actual info!

I am an experienced professional with over 5 years of remote work, specializing in dispatcher support and customer service across various platforms. My recent role at Freight Tec involved handling general administrative tasks focused on shipment creation, load tracking, and broker support.

I’m a dedicated individual who consistently shows up for work and is motivated to over-deliver. My goal is to give my 101% to exceed my clients' expectations, ensuring high-quality results. If you're a busy professional who needs assistance managing tasks efficiently, I'm here to help!

What I Can Offer You:
Dispatcher/Logistic Support
- Load building
- Negotiating rates with carriers
-  Revising rate confirmations
- Monitoring shipments
- Cross-checking POD and BOL

Customer Support
- Phone Support
- Email Support Expert
-  Live Chat Support Expert
-  Excellent Communication Skills
- Email Handling
-  Order Processing & Tracking
- Basic Technical Support

Administrative Support
-  Virtual Assistant
- Data Entry
-  Processing Refunds & Account Updates
- Customer Feedback Documentation?
-  Web Research

Tools I'm Familiar With:
-  Aljex
-  Mcleod
-  Loadboard
-   CRM
-   Epay
-  Slack
-   Sales CRM
-   Zendesk
-   Helpdesk
-  Shopify
-   Shipstation
-   Google Suites
-  Microsoft Apps

I am highly trainable, open to feedback, reliable, and passionate about delivering quality results. You can count on me to perform tasks correctly, with or without supervision.

Feel free to reach out so we can discuss your project in detail. I am available for a full-time contract and can start ASAP.

Thank you, and I look forward to talking with you soon!


Sincerely,
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