Medical Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

College Level

Last Active

December 2nd, 2024 (yesterday)

Member Since

September 19th, 2020

Profile Description

I am customer service expert who identifies customer needs and delivers effective solutions to Upgrade to see actual infomitted to providing high-quality customer care to create a positive experience. I am highly skilled, customer-centric and well experienced person with great communication skills and have an ability to work under pressure in a fast paced environment. 

Social Media Manager*Successfully spearhead campaigns on media platforms including Facebook, Twitter, and Instagram.*Manage Social media planning for execution of marketing strategies and community management.*Maintained strong social media and brad presence across Twitter, Facebook, and Instagram platforms.
Healthcare Virtual Assistant
* Checking the patient's account if the documents that we are looking is already available.
* Initiated and or/completed Prior Authorization request for Doctor Offices, Pharmacies, Patients and Clients via phone or fax.
* Answered calls from physician offices, hospitals, and patients using exemplary customer service skills.
* Accurately enter required information (non-clinical and structured clinical data) into the computer database.
* Handled inbound/outbound calls from physicians, physician office staff, patients & other health care providers.
* Verify eligibility within the database system to members and providers
* Assisted  the New Hire training process as a Subject matter expert and auditor.


Credit Repair Specialist
* Mediating credit challenged clients increasing their credit score
* Managed client to qualify for a loan and make it to the settlement table.
* Provided excellent service and attention to customer through phone conversations

Technical Support Representative
* Providing tier 2 technical support services to end users, including mobile device troubleshooting and mobile device activations.
* Troubleshoot modems and routers to better customers' internet connections.
* Using appropriate computer software tools to solve customer problems.? Address customer inquiries and technological issues in a timely and accurate manner.
* Provided information to callers regarding upgrading phone, cable, mobile devices and internet packages.
* Dispatching the technicians for situations requiring advanced technical issues and mediated resolutions requiring other departments.? Resolved customer issues with billing, product technical issues, and product setup consistently meeting established daily metrics.
* Achieved customer satisfaction rating of 95% within six months, exceeding corporate target.

Customer Service and Sales Representative
* Answered customer inquiries regarding coverage levels informed them of policy enhancements to ensure customer satisfaction.
* Answered inbound and outbound phone calls from the patients to refill prescriptions.
* Getting and checking the patient’s insurance eligibility. ? Upsold medical equipment like heating pad, back braces, and erectile dysfunction pump.? Consistently exceed sales goal.  Average sales of 90% new policies each month.
* Checked the clinical notes of the patient on the account? Asked for the latest clinical notes from the doctor’s office.

Appointment Setter
* Doing  live transfer & appointment setting for the Insurance Agent 
* Provided plan that best suits their healthcare and financial needs
* Provided insurance quotes and information in a courteous and professional manner.
* Maintain top 10 salespersons consecutively over 4 months.

Sales Representative
* Sold medical supplies to seniors at least 65 years of age and to disable persons.
* Handled more than 100 outbound calls a day
* Getting insurance information and doctor’s information.
*  Give them an option to switch their Pharmacy to us, and will make sure that their supplies will ship in a timely manner.
* Excellent negotiator and communicator-quickly established rapport and build credibility with major accounts.
*  Achieved “bonus level” for sales every week and was top 5 within the company.

Sales Representative
* Offered good deals and promotions to our customer. ? Provided accurate and appropriate information in response to customer inquiries.
*  Matched customers with products based on their needs and desires.? Maintained accurate sales records and consistently exceeded productivity goals.