5+ Years Customer Service Agent|Email / Chat Support

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

March 29th, 2025 (2 days ago)

Member Since

September 18th, 2020

Profile Description

*** Chat & Email Expert ***

As a highly skilled and results-driven professional, I have a proven track record of success in the Customer Service Industry. With more than 5+ years of experience, I have honed my expertise known for my strategic thinking, strong analytical abilities, and a keen eye for detail, which have consistently contributed to achieving business objectives and driving growth. Here are my skillsets to add value to your company.

*  Excellent verbal and written communication skills (phone, chat, email)
*  Efficiency in customer satisfaction with a customer-centric approach & empathy 
* Multitasking - can resolve technical, accounts, sales and billing concerns
* Proficient in Zendesk, Slack, Intercom, Google Docs/Sheets
* Can manage a maximum of 5 live chats at a time & resolve tickets
* Know-how in apps and its troubleshooting, systems, and web navigation

Testimonials : 
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*** Graphic Designer ***

With a deep passion for design and a track record of delivering impactful visual solutions, I am confident in my ability to contribute to your company's success. Allow me to list down my specializations: 

* Photo editing using Adobe Photoshop, Canva, and PicsArt
* typography, reels/TikTok videos/youtube video creation via Capcut & FilmoraGo
* logo design, gif/stickers, animation, thumbnails
* Video editing using Sony Vegas Pro, Proshow, PowerDirector, Canva & Capcut
* Basic web design HTML, Wordpress

Portfolio: Upgrade to see actual info

My design expertise spans both print and digital mediums, including branding, marketing collateral, website design, social media assets, and more. Feel free to view my samples here:

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Canva Designer Certification URL: Upgrade to see actual info

*** Data Entry Specialist ***

* Experienced Data Entry for more than 5 years
* Fast typing speed and high accuracy: 60-65 words per minute
* converting document formats - pdf/image to text or Excel to word
* Strong understanding of Microsoft Excel or similar database software.
* Knowledge of word processors, like Microsoft Word
* Documentation skills and transcription skills
* Ability to research and collect data.  

***Healthcare Virtual Assistant***

*HIPAA Certified as of June 2024
*Experience using electronic health records (EHR)
*Processing billing, claims and health membership plan for business and patients


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