Customer Support Specialist

As an Operations Manager at an upstart cleaning company in Australia, I played a pivotal role in its growth and success. Initially joining as a lone Virtual Assistant, I contributed to the company's expansion from a $25k income to over $200k. I spearheaded the development and management of a team of over 20 VAs, streamlining operations and enhancing overall efficiency. My efforts were instrumental in scaling the business and optimizing operational workflows.

In my HR role, I managed and expanded the team by overseeing the entire recruitment process. I identified platforms for job postings, supervised the screening process, conducted final interviews, and facilitated onboarding. My efforts ensured a streamlined hiring process and the successful integration of new team members.

I have extensive customer support experience, having worked with e-commerce companies, car insurance accounts, and as a phone banker for four years at a major bank in Australia. My nearly three years as a Virtual Assistant further honed my skills, enabling me to progress from customer support roles to Customer Support Manager and eventually Operations Manager. My diverse background has equipped me with the expertise to manage and enhance customer support operations effectively.

have experience in social media video editing for my small cosmetics and skincare brand. I create and manage accounts on various online platforms, edit videos using CapCut, and design engaging visuals with Canva. Additionally, I handle posting ads to promote the brand effectively.