Virtual Assistant/Customer Service/ Medical Content Writer

Overview

Looking for full-time work (8 hours/day)

at $11.20/hour ($1,971.20/month)

Bachelors degree

Last Active

November 21st, 2024 (3 days ago)

Member Since

September 14th, 2020

Profile Description

A versatile and experienced writer who specializes in Rehabilitation Medicine, Physical Therapy applications, medical and health communications for neurological conditions like Stroke, Cerebral Palsy, Multiple Sclerosis, Guillain-Barre Syndrome and Traumatic Brain Injuries. Educated in Physiotherapy and Rehabilitation Sciences, I have written educational programs, promotional materials, newsletters, patient publications and journals for 3 years.
I am also an avid "eBayer" through my expertise as an eBay Account Manager, and Registration Specialist for four years
(Upgrade to see actual info). If you have tons of things to sell, I can help.
I can propose marketing strategies to spike up your profits and compensate any PayPal or eBay fee that could eat up some of your earnings. Creating eBay storefronts to increase item visibility through the web and access to buyer traffic across the globe. Conduct research on buyer demand and cross border trade, and also increase your rating as a seller through feedback and communications.
Lastly,
I manage customer service teams.
As a Supervisor and Coach for T-Mobile TEX Program,
I led the team to perform top vendor Upgrade to see actual infotus on Profit and Loss Management on all key performance metrics from November 2018 to present leading to goal in satisfaction, quality and productivity scores across 5 vendors globally.
Key personnel in creating case studies critical to customer experience by fixing process, organization and skill gaps; resulted to 15% improvement in customer satisfaction, 12% improvement in NPS and 145 seconds traction in handle time over the last 5 months
(We have never dropped beUpgrade to see actual info 70 NPS and 9 UP for the past 5 months)
? Partnered with the client in fixing customer help pages resulting to a 15% reduction in call back rate over the past 2 months