Customer Service PRO / Amazing Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 27th, 2024 (yesterday)

Member Since

September 12th, 2020

Profile Description

Oct 2018 - Sept 2024 ( Local Full-time) 

TeleTech Customer Care Management Inc.
Customer Service Representative --

-Handling customer inquiries and addressing concerns in a timely and professional manner 
-Answering questions about delivery times, tracking orders, and addressing any issues with the food quality 
-App troubleshooting 
-Resolving customer complaints about their orders or experience with the app
-Providing support to drivers 
-Monitoring order statuses to ensure that the order will be delivered on time
-Communicate with the customer if the order is delayed or there are issues with delivery 
-Ensure that the customers have a positive experience with the app and services

February 2022–June 2022 ( Part-Time Freelancer ) 
Gamaly Logistics 
Dispatcher VA 

-Assigning drivers and vehicles with the appropriate loads, considering factors like delivery requirements, vehicle capacity, and driver availability 
-Monitoring shipments. 
-Staying up to date with shipment status updates, making sure that deliveries are going according to schedule, and getting in touch with drivers to resolve any delays or problems.
-Maintain constant communication with the drivers to provide instructions, updates, and any necessary support during transit. 
-Maintaining records. Keeping detailed records of shipments, delivery times, and any iUpgrade to see actual info to ensure documentation and data management. 
-Handling changes and emergencies. Adapt to unexpected changes, traffic delays, or mechanical issues, by re-routing drivers and making alternative arrangements.

August 2021–February 2022 
Ryze Superfoods 
Social Media VA 
-Respond to customer reviews on our website
respond to DM’s on Instagram and Facebook 
-Respond to all social media comments
-respond to SMS inquiries, and help resolve customer account issues, including billing changes, changes of address, and shipping issues; -resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; 
-selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
-recommend alternative ways to prepare the product in case of dissatisfaction
identify and assess customers’ needs to achieve satisfaction 
-Build sustainable relationships of trust through open and interactive communication
-Follow communication procedures, and guidelines, and form responses
-go the extra mile to engage customers and make them feel special and unique. -attempt to persuade the customer to reconsider the cancellation
work with the customer service manager to ensure proper customer service is being delivered

March 2021–August 2021 
MoBuysHousesNationwide 
Marketing Assistant 
-Assisting with email marketing campaigns to reach out to prospects, nurture leads, and keep clients informed about new listings and market updates 
-maintaining databases of leads, clients, and market information for effective communication and analysis. 
-Responding to inquiries 
-Following up with leads
-Providing excellent customer service to clients
-scheduling appointments

January 2021–February 2022 
Dream SMART Holdings, LLC 
Real Estate VA 
-Conducting research to identify potential leads
-cold calling
-email marketing
-creating marketing materials such as flyers, brochures, and virtual property tours 
-Prospect buyer or seller by call, text, and email daily from various lead sources; conduct lead follow-up & nurture leads until appointments are set 
-Follow the Client's criteria and requirements 
-Respond to inbound leads from all lead sources
-Input/manage client & lead databases 
-Data Scraping 
-Admin Tasks