Overview
Looking for part-time work (4 hours/day)
at $4.40/hour ($387.20/month)
Bachelors degree
Last Active
February 20th, 2025 (yesterday)
Member Since
September 12th, 2020
Profile Description
As a seasoned IT Service Desk Team Leader, I bring a wealth of experience and a proven track record of delivering exceptional results. My proactive approach, combined with effective communication and collaboration skills, has consistently elevated team performance and user satisfaction.
Top Skills
Office and Administration » Data Analytics
Experience: 2 - 5 years
Develop and implement performance metrics and reporting systems for IT support teams. Analyze performance data and provide recommendations for improvement.
Office and Administration » Communication
Experience: 2 - 5 years
Act as a liaison between IT teams and business stakeholders to improve communication and service delivery. Handle escalations and ensure customer satisfaction.
Other Skills
Office and Administration » Documentation
Experience: 2 - 5 years
Leads in creating comprehensive documentation for IT systems, processes, and procedures. Develop user manuals, FAQs, and knowledge base articles
Project Management » Process Improvement
Experience: 2 - 5 years
Identify inefficiencies in IT support processes and recommend improvements. Implement continuous improvement initiatives to enhance service quality.
Office and Administration » Team Leadership
Experience: 2 - 5 years
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
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