Operations Manager / Customer Service Manager

Verified

With Timeproof

Overview

Looking for full-time work (8 hours/day)

at $20.00/hour ($3,520.00/month)

Bachelors degree

Last Active

December 4th, 2024 (8 days ago)

Member Since

September 1st, 2020

Profile Description

My name is Upgrade to see actual info Upgrade to see actual info, or Art. I am a seasoned Operations Manager, Customer Service Manager, Six Sigma and Digital Marketing Professional for BPOs, and CPOs.

I was exposed in a B2B and B2C set-up where I've handled teams of customer service superstars, digital marketers, manpower, and operations. I have run optimization on the business processes while overseeing the deployment and set up of different operational functions and teams, managed continuous process improvement programs, launched various marketing campaigns.

I was engaged in a tall order job for the most part which is exciting but could be really demanding. But at the end of the day, my job is rewarding as results can be seen based on the standards that I set.

I make sure that the company is maximizing its manpower resources, I make sure that yardstick for success laid transparent in the table and the processes in place are supporting business directions.

I have a solid know-how on Service Delivery, Service Quality, Service Recovery, Lean Six Sigma Methodology, Agile, KPI Development, Benchmarking, Process Audits, Data Analysis, Campaign and Ads Creation.

There is so much more to relate and if you would like to collaborate feel free to slide a message at Upgrade to see actual info :)