CUSTOMER SUPPORT | TECHNICAL SUPPORT (15 YEARS)

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Associate degree

Last Active

November 30th, 2024 (2 days ago)

Member Since

August 30th, 2020

Profile Description

I have 15 years of experience in Technical Support, a solid experience as an IT Specialist and Service Desk Analyst, a passion for troubleshooting, and a commitment to delivering exceptional customer service. My goal is to provide excellent customer service. I am adept at explaining complex technical concepts in simple terms, ensuring end-users feel supported and confident in their IT solutions.

My qualifications include:
• Proficiency in troubleshooting hardware and software problems.
• Knowledge of ticketing system.
• Strong knowledge of network protocols and configurations.
• A solid experience in VoIP.
• Experience with remote desktop support tools.
• Excellent interpersonal and communication skills.
• A team player.

Tools I use
• Azure Admin
• Salesforce
• Pulseway
• Zendesk
• Microsoft365
• Active Directory
• Google Workspace
• Ring Central
• Avaya OneX
• AutoTask

Here's the link to my portfolio: Upgrade to see actual info