I am a highly skilled virtual assistant with 4-year experience partnering with companies and business owners to cultivate a resilient and customer-centric framework that ensures outstanding service delivery.
As a results-driven and customer-focused professional, my expertise spans Outbound Marketing, Customer Service, and Sales. Drawing from extensive experience, I adeptly handle a spectrum of customer inquiries, navigate billing concerns, manage general queries, resolve complaints, facilitate payment extensions, and process service requests.
Additionally, I specialize in sales upskilling, contributing substantially to a noteworthy boost in the team's overall customer satisfaction rate.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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