Maria
E-commerce Customer Service/ Fulfillment Coordinator
Verified
With Timeproof
Overview
Looking for part-time work (6 hours/day)
at $6.00/hour ($792.00/month)
Associates degree
Last Active
November 22nd, 2024 (yesterday)
Member Since
August 14th, 2020
Profile Description
Customer Service
Fulfillment Coordinator
Quality Analyst
Help the client set up SOP, macros, and different channels for communication.
Manage the customer service team and handle escalation for
Processing returns, exchanges, and refunds.
Handle customer loyalty programs and SMS subscriptions using Yotpo.
Monitor inventories and backorders using different fulfillment tools.
Determine agents's knowledge about processes and products through random audits. Provide coaching sessions using the audited tickets.
Send a monthly performance report based on the audited tickets, highlighting the agent's strengths and weaknesses, and providing recommendations for improvement.
Knowledge of E-commerce tools and ticketing platforms like Gorgias, Zendesk, Shopify, RSL, ReturnGo, Yotpo, and Shipstation.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Answer customer's emails on time. Provide accurate responses, and ensure that customers' concerns are resolved. Maintain good customer experience without sacrificing revenue.
Customer Support » Phone Support » English Speaking
Experience: 5 - 10 years
Office and Administration » Quality Assurance
Experience: 5 - 10 years
Perform a random audit. Provide coaching based on audited tickets. Send the agent's monthly performance report based on the audited tickets; highlighting the agent's strengths and weaknesses, and providing recommendations for improvement.
Other Skills
Office and Administration » Data Entry
Experience: Less than 6 months
Basic Information
- Age
- 49
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pasig, NCR
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 36%
- Influence: 27%
- Steadiness: 26%
- Compliance: 12%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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