Marbien
VA | Receptionist | Customer Service/Support
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.00/hour ($1,056.00/month)
High school diploma
Last Active
February 25th, 2025 (today)
Member Since
August 6th, 2020
Profile Description
I have been working as a virtual assistant/receptionist, managing both customer support and administrative tasks. With over 6 years of experience in the BPO industry, I have served in various roles including case manager specializing in breach of agreement, customer success specialist in a solar company,
I am committed to maintaining customer satisfaction and enhancing the customer experience through my problem-solving skills, product knowledge, and dedication to service excellence.
Furthermore, I am an experienced resume writer with over a year of proven success in crafting targeted and compelling resumes. I excel at understanding diverse industries, conducting thorough consultations, and staying current with industry trends. My demonstrated ability to deliver high-quality, personalized resumes promptly has contributed to client satisfaction and successful job placements. My strong communication and collaboration skills enable me to effectively translate clients' professional goals into standout resumes.
I am knowledgeable in CRM tools such as Zendesk, Salesforce, and Housecall Pro. Additionally, I am proficient in tools like Nextiva, Weave, Amazon Connect, Slack,
I am enthusiastic about the prospect of contributing my skills and expertise to your team. I look forward to the opportunity to further discuss how my experiences align with the needs of your organization. Please feel free to reach out for any additional information or to schedule an interview.
Top Skills
I have extensive experience utilizing Zendesk to manage email support efficiently. My role involved handling a high volume of customer inquiries and issues through Zendesk’s platform, leveraging its features to streamline communication, track tickets, and provide timely resolutions. My expertise with Zendesk includes setting up and managing support workflows, using automation to enhance efficiency, and utilizing reporting tools to analyze performance and improve service delivery. I am dedicated to using these tools to ensure exceptional customer experiences and effective issue resolution.
Customer Support » Customer Service
Experience: 2 - 5 years
With over 5 years in customer service, I excel in managing inbound and outbound calls, handling collections, and providing email support on ecommerce platforms. My experience has refined my skills in resolving issues efficiently and delivering exceptional service. I’m passionate about helping people find solutions and ensuring a positive experience for every client.
Office and Administration » Google Workspace
Experience: 2 - 5 years
I effectively use Google Workspace to manage and streamline administrative tasks. I’m comfortable with Google Docs, Sheets, and Drive for creating and organizing documents and data. Google Calendar helps me keep schedules and meetings on track, while Google Forms and Gmail enable me to handle communications and gather information efficiently. My experience with these tools helps me keep everything running smoothly and stay organized.
Other Skills
Marketing » CRM » Salesforce
Experience: 1 - 2 years
We utilize Salesforce to effectively oversee our customer interactions and streamline various operational processes. This platform facilitates the systematic storage and organization of customer data, enables us to track opportunities, analyze performance, and deliver exemplary customer support. Salesforce plays a pivotal role in strengthening our customer relationships and propelling organizational growth.
Basic Information
- Age
- 37
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Malolos City, Bulacan
- Tests Taken
- IQ
- Score: 137
- DISC
- Dominance: 14
- Influence: 25
- Steadiness: 27
- Compliance: 34
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“My Filipino specialist who is absolutely amazing..go get your OFS today!”
Eden Einav
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