MSP - IT Remote Support (L2-L3)

Overview

Looking for full-time work (8 hours/day)

at $15.60/hour ($2,745.60/month)

Associates degree

Last Active

December 11th, 2024 (yesterday)

Member Since

August 6th, 2020

Profile Description

Some Tools and Apps:

1. ConnectWise RMM/Command (Continuum)
2. ITGlue
3. AutoTask / CloudBlue PSA
4. Cyber Security: SentinelOne, Huntress, IronScales, DefensX, CyberGuard
5. Windows Servers:  AD, FS, RemoteApp, HyperV, Terminal and others
6. Microsoft Office 365 Administration 
7. Azure AD/VM/VPN
8. InTune 

• MSP Experienced
• Tier 2-3, Escalation
• ITSM & Ticketing Tool:  ServiceNow, HP, Autotask, CloudBlue
• Created, tested, and implemented script via CW RMM for automation
• Created policy and managed OS Patching via CW RMM
• Acting as a point of escalation from level 1, 2 support and NOC
• Managed and maintained client documentation through ITGlue
• Managed and review tickets in L1, L2 & NOC and check required immediate assistance. 
• Assisted project tickets
• Setup workstations for onboarding employee
• Managed onboarding and offboarding users
• Managed AD and group policy
• Managed MS Server such AD, FS, RemoteApp, HyperV, Terminal and others
• Managed Microsoft 365, Azure AD, Endpoint Manager
• Installed and managed network printer
• Managed veeam backup and VSPC
• Installed and managed Security applications such as SentinelOne, Huntress, DefensX and CyberGuard
• Managed IronScales for anti-phishing 
• Implemented and managed mobile devices/users via Intune
• Liaising with customers and vendors via email and phone
• Helps on client IT Projects.