I have been working as a Virtual Assistant since 2020. I am well-exposed and experienced in different fields of customer service. I have done projects and interacted with the US, UK, and AU clients, for different lines of business a few of these are;
MFS - Freight Forwarding and Logistics
Airbnb - Worked as a Team Leader and handled Case Managers providing support for Booking, Billing, Calendar and Listing Management, Conflict Handling between Host and Guest, and Content Moderation on reviews.
TalkTalk - Home Phone, Broadband, and TV.
DirecTV - Customer Service and Sales.
Cincinnati Bell - Customer Service and Sales.
Amex Business to Business Appointment setting.
I have been working as a Virtual Assistant for 3 years now, prior to this I worked in the Business Process Outsourcing Industry for 14 years has greatly enhanced my admin and communications skills
using various platforms, and office apps as required by my clients. I was
mostly commended for my attention to detail, sending out communication
promptly, and being proactive in raising details that need attention directly to
my clients.
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