With experience of almost 7 years as a successful Customer service representative, Customer sales representative, and Sales development representative. Can work with less supervision. Critical thinker and problem solver.
I supported US-based companies like Sears Home Delivery (Large appliances) AT&T U-verse and Tranzact (Medicare).
I've been one of the case managers who handles de-escalations to ensure that we provide excellent customer satisfaction.
Strengths:
*Customer care specialist
*Sales Specialist
*Cold/Warm calling.
*Familiar with Zendesk and CRM
Experience: 2 - 5 years
We are making outbound calls to customers and offering the available services, updated promotions, and bundles that they can have to get the best value.
Experience: 5 - 10 years
Spent several years solving customer complaints to provide customer satisfaction
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