Haiqa

Virtual Assistant | Customer Service Representative

85 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $13.44/hour ($2,365.44/month)

Bachelors degree

Last Active

March 11th, 2025 (24 days ago)

Member Since

July 26th, 2020

Profile Description

Hey there! I’m Upgrade to see actual info, a Virtual Assistant with 4+ years of experience in Airbnb management and admin support, along with 4 years in customer service. I’m here to help you stay organized, save time, and get things done!  Upgrade to see actual info

Top Skills

Customer Support

Experience: 2 - 5 years

* Provided exceptional support to customers through email, chat, and phone, ensuring quick and effective resolution of inquiries and issues. * Assisted with order processing, tracking, and returns while maintaining a positive customer experience. * Handled complaints and escalations with professionalism and empathy, improving customer satisfaction and retention. * Maintained detailed records of customer interactions and updated CRM systems to ensure accurate reporting. * Conducted follow-ups to ensure issues were resolved and customers were satisfied with the outcomes. *Collaborated with internal teams to address customer concerns and enhance service processes.

Office and Administration » Email Management

Office and Administration » Travel Planning

Other Skills

E-Commerce » Inventory Management » Quality Control

Customer Support » Social Media Moderation

Office and Administration » Transcription

Human Resources

Real Estate » Appointment Setting

Customer Support » Email Support

Customer Support » Ecommerce

Office and Administration » Microsoft Excel

Office and Administration » Data Entry

Experience: Less than 6 months

Office and Administration » Personal Assistant

Basic Information

Age
30
Gender
Female
Website
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Address
Cebu City, Cebu
Tests Taken
IQ
Score:  125
DISC
Dominance: 33
Influence: 19
Steadiness: 12
Compliance: 35
English
C2(Advanced/Mastery)
Government ID
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