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Experience: 2 - 5 years
* Provided exceptional support to customers through email, chat, and phone, ensuring quick and effective resolution of inquiries and issues. * Assisted with order processing, tracking, and returns while maintaining a positive customer experience. * Handled complaints and escalations with professionalism and empathy, improving customer satisfaction and retention. * Maintained detailed records of customer interactions and updated CRM systems to ensure accurate reporting. * Conducted follow-ups to ensure issues were resolved and customers were satisfied with the outcomes. *Collaborated with internal teams to address customer concerns and enhance service processes.
Experience: Less than 6 months
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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