Customer Service / Admin Assistant / Executive Assistant

Overview

Looking for full-time work (8 hours/day)

at $8.80/hour ($1,548.80/month)

Bachelors degree

Last Active

December 27th, 2024 (today)

Member Since

July 26th, 2013

Profile Description

My primary skill is customer service. With the nine years of call center experience, I believe that I have been well trained to help customers with the best customer support and make sure I can resolve their inquiries or complaints on first contact. I do not say no immediately (not unless there is no means to fix such an issue). I make sure that I can find other options for the customer. I do not beat around the bush. I believe it's better to tell the customer upfront what can and cannot be processed - but I will make sure he/she understands the reason for my "no" answer. I can type 60 WPM that is why I am confident I can assist the customers through chat and email. Honestly, I am not a professional in writing articles, but I am competent enough based on my previous job experience as an article writer for a German author. I have communicated with Americans, Canadians, Germans, and Australians. I also worked for Xlibris Publishing as a sales consultant. This job entails me to exchange email correspondence to many authors and prospective authors to explain the features and benefits of publishing their manuscript with Xlibris. Reading their books enhanced my vocabulary and grammar. Moreover, I find responding to forum posts to be my pastime. I find this activity a means for me to interact with people from around the world. I can multitask, or shall I say, I can do many jobs simultaneously. I understand multi-tasking means doing different tasks all at the same time. I can say I can perform one job more masterfully than the other. I manage my time well. I believe most people who are unsuccessful in their lives are those who do not know how to manage their time. I do not mix work with personal time. I make sure I finish what is assigned to me. If, in any case, I am unable to, I tell my employer directly.