Jenie

Executive Virtual Assistant with Customer Service Efficiency

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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

March 17th, 2025 (5 days ago)

Member Since

July 20th, 2020

Profile Description

I am a versatile and detail-oriented Executive Virtual Assistant & Customer Support Specialist with over four years of remote work experience. I started my career as an ESL teacher, where I developed strong communication, adaptability, and problem-solving skills—qualities that now help me excel in executive support and customer service.

I have since gained over three years of experience in customer support and expanded my expertise through my internship at Pro VA, where I trained in executive assistance, administrative management, and support.

Executive Assistant Services:

* Email Management
* Calendar Management
* File Management
* Meeting Coordination
* Travel and Expense Management
* Event Planning
* Basic Project Management

Customer Support Experience:

With three years in customer service, I have helped businesses enhance client experience and build strong customer relationships by:

* Managing customer inquiries via email and chat
* Resolving customer concerns with professionalism and efficiency
* Assisting clients with troubleshooting and product or service support
* Maintaining detailed records of customer interactions
* Providing a positive and customer-first experience

Other Skills and Experience:

* Basic Social Media Optimization and Management (Facebook)
* Basic Social Media Content Creation
* Community Management
* Simple Graphic Design (Canva)
* Transcription and Basic Audio or Video Editing

Having worked remotely for four years, I understand the importance of self-discipline, time management, and effective communication in a virtual workspace. I thrive in fast-paced, dynamic environments and am committed to providing top-tier support that helps businesses stay organized, improve efficiency, and enhance customer satisfaction.

Let's connect! I’d love to explore how I can support your team and contribute to your success!

Top Skills

Customer Support

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 2 - 5 years

Office and Administration » Executive Assistance

Experience: Less than 6 months

I’m an organized and tech-savvy professional eager to support busy entrepreneurs and professionals with their daily tasks. While I may be new to the role, I bring strong communication, problem-solving, and time management skills to help streamline operations and boost productivity. From scheduling and email management to research and data entry, I’m ready to take on tasks that free up your time so you can focus on what matters most. I’m a fast learner, detail-oriented, and committed to delivering reliable and efficient support.