Customer Service |Email, Phone and Chat |Cold Calling 

Overview

Looking for full-time work (9 hours/day)

at $5.00/hour ($990.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (yesterday)

Member Since

July 1st, 2020

Profile Description

Hello, I'm Upgrade to see actual info, I also go by Yael. With four years of experience in Customer Service and two promotions to Subject Matter Expert, I'm confident in delivering top-notch quality for your project. My proficiency extends across various communication channels including Email, Phone and Chat. Moreover, I am well-versed in utilizing CRM systems such as Salesforce, Zendesk, Shopify, Stripe, and more. Additionally, I excel in Social Media Management across platforms like Instagram, Facebook, TikTok, Pinterest, and LinkedIn. I possess the skills to effectively manage reviews and comments utilizing tools like Upgrade to see actual info and Comment Guard. Rooted in a BPO background, I prioritize accuracy, adherence to instructions, and swift delivery of high-quality results.

My winning formula? A perfect blend of empathy and efficiency. I don't just handle inquiries; I forge genuine customer connections. Each interaction presents an opportunity to surpass expectations and leave a lasting positive impact. I ensure that your customers feel valued and heard.

Skills:
Customer Service Representative
Inbound & Outbound Calls Answering
Social Media Management
Project Management
Operations Assistance
Executive Inbox & Calendar Management
Lead Generation
Pre-Qualifying Leads
Web Research & Data Entry
Executive Virtual Assistant
Cold Calling
Phone<8efe80624d780eba0c6493ec45140364>Email
Chat

Software and platforms I am savvy with:
Zendesk
Salesforce
Shopify
Stripe
Upgrade to see actual info
Comment Guard
Slack
Google Apps
Instagram
X
LinkedIn
Gmail
Yahoo
Click Funnels
ChatGPT

Are you ready to take your customer service to the next level? Let's chat about how I can help drive your success. Your satisfied customers are just a message away!