Areas of Expertise:
Customer Service | Client Retention|InboundMarketing|EmailMarketing
|CRM|RemoteDesk|Community Management | Social Media |DataAcquisition|QualityAssessment|Google Adwords|Keyword Optimization | Canva | B2B Communication | Market Research | Strategic Marketing | Shopify Store Management | Campaign Management | Content Creation | Ads Management | Wordpress | Zapier | Chat Support
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Skills Overview:
-Impeccable eye for detail that ensures quality administrative work, accurate data entry, and on-point strategic solutionthusshorteningonboardingprocessandcuttingbackontimespentonbasictechnical training.
-Extensive remote work experience incustomerservice,virtualassistance,clientsuccessmanagement, and team management with over three years of hands-on experience.
-Highly proficient in client communications either B2B or B2C which helps in advanced customer service, escalation, and up until resolution of issues. ? Well-immersed in with various social media strategy development, content creation, ads targeting ensuring a multifaceted approach in brand reach.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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