Customer Service Expert | Chat & Email Support

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

April 1st, 2025 (6 days ago)

Member Since

June 29th, 2020

Profile Description

Top-notch Customer Service and Technical Support Expert!

Hi, I'm Upgrade to see actual info! I know a lot, can do many things, and care about customers. I'm all about giving great service, solving problems, and making happy customer relationships. I'm good at talking, fixing things, and using tech, so I'd be a great fit for any customer service team.

Has 8 years of experience in the BPO Industry
Handled AU, UK, US Clients - 8 years

Qualifications and Years of Experience:
Quality Customer Service - 8 years<8efe80624d780eba0c6493ec45140364>Email Support - 8 years
Chat Support - 8 years
Phone Support - 8 years
Basic to Complex Technical Troubleshooting - 8 years
Amazon Customer Service - 5 years
Inbound & Outbound calls - 5 years
Real State - 2 years
QA - Software tester - 2 years
Order processing - 2 years
E-commerce CS - product expert, order fulfillment, customer satisfaction - 2 years
Data Entry - 1 year
Basic Editing through Canva - 1 year
Lead Generation - 1 year
Sales Support - 1 year
Bookkeeping - 1 year

Tools used:
Microsoft Applications - 8 years
Android, Apple, Mac OS - 8 years
Google Workspace - 8 years
Freshdesk - 5 years
Amazon Workspaces - 4 years
Microsoft Azure - 4 years
Notion - 4 years
Asana - 4 years
Upgrade to see actual info - 3 years
Jira - 2 years
Slack - 2 years
WebEx - 2 years
Hubspot - 1 year
Zendesk - 1 year
Canva - 1 year
Hubspot - 1 year
Front - 1 year
Intercom - 1 year
Quickbooks - 1 year

Additional skills:
Oral & Written communication skills
Proven ability to work independently in a remote role
Technical Skills
Customer Needs Analysis
Strong attention to detail and organization
Passion for delivering exceptional customer service and problem-solving
Adaptability
Time management
Conflict resolution
Multi-tasking