I bring extensive and advanced experience in both virtual and corporate environments, with a strong track record in delivering exceptional results. My expertise spans a range of areas including bookkeeping, business support, and customer service, allowing me to excel in diverse roles.
Core Skills:
- Bookkeeping: Proficient in managing financial records, ensuring accuracy, and maintaining up-to-date accounts.
- Business Support: Experienced in providing comprehensive support to businesses, enhancing operational efficiency.
- Customer Support: Skilled in delivering top-tier customer service through chat, voice, and cold calling, with a focus on technical support and order tracking.
- BPO Product Trainer: Expertise in training and coaching employees, with a focus on improving performance and achieving business objectives.
- Employee Management & Coaching: Strong leadership abilities in managing teams, fostering growth, and driving results.
- Problem Solving & Decision Making: Adept at analyzing situations, identifying solutions, and making balanced decisions quickly.
- Training Material Creation: Capable of developing clear, effective training materials tailored to business needs.
- Technical Proficiency: Computer literate and proficient in MS Office, with the ability to adapt to new software quickly.
- Flexibility & Pressure Handling: Highly adaptable, able to work independently with minimal supervision, and thrive under pressure.
- Attention to Detail: Organized and meticulous in handling tasks, ensuring quality results with swift turnaround times.
I am committed to delivering excellence in every task, following instructions closely, and consistently meeting deadlines.
Experience: 5 - 10 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
“I have a team of 6 VA's that pretty much do everything for me”
Elishama Jiles
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