Top-Rated IT Helpdesk | Customer Support | Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $7.80/hour ($1,372.80/month)

Bachelors degree

Last Active

April 7th, 2025 (today)

Member Since

June 22nd, 2020

Profile Description

Need a reliable IT Helpdesk & Customer Support Pro who knows how to get things done? I'm that guy—tech-savvy, top-performing, and ready to bring value to your team from day one.

Hi, I’m Upgrade to see actual info Upgrade to see actual info Upgrade to see actual info — a dedicated IT Helpdesk and Customer Support Specialist with a strong background in resolving technical issues, handling multi-channel support, and using industry-standard tools to keep operations running smoothly. I consistently ranked as one of the top agents and I take pride in going above and beyond for every customer I assist.

Tools & Platforms I’m Proficient In:
-Helpdesk & IT Tools: ServiceNow, Workday, Active Directory/IDM (Identity Management)
-Productivity & Communication: Microsoft Office Suite (Word, Excel, PowerPoint, ---Outlook, Teams), Google Workspace
-Design & Creative Tools: Adobe Photoshop, Canva
-CRM & Support Platforms: Zendesk, Freshdesk, Salesforce, and other CRM tools
-Other Skills & Tools: Data Entry, Email Management, Live Chat Support, VoIP --------Phone Support, Ticketing Systems, Remote Troubleshooting, Inbound Calls, Outbound Calls

What You’ll Get FroUpgrade to see actual info:
-Fast, reliable, and empathetic customer support across chat, phone, email, and ticket systems
-Clear communication and professional handling of technical issues, account inquiries, and customer concerns
-An eye for detail in data entry and documentation
-A proactive approach with excellent problem-solving skills
-A self-starter who can work independently or with a team, always focused on quality service and satisfaction

If you’re looking for someone who’s not only great with tech but also understands how to connect with customers — that’s me. I’ll treat your business like it’s my own, and I’m confident I can help your team grow stronger.