Hi, I'm Yielle,
I am a Virtual Assistant, Social Media Manager, and Data Entry Analyst. I am reliable, organized, detail-oriented, and independent. Always hunger to learn and grow.
As a Virtual Assistant, I worked on various tasks to support the team. These included making policy changes, entering data, and providing excellent customer service. I was also responsible for preparing quotations and renewals of policies, as well as monitoring and processing confirmation, reminders, and payments in the insurance industry.
As a Virtual Assistant / Social Media Manager, I handled various responsibilities related to social media management. These included curating, creating, and scheduling content for different platforms. I interacted with the audience by replying to comments and messages. Additionally, I designed graphics for posts and completed other administrative tasks.
As a Data Entry Analyst, I focused on maintaining positive client relationships and providing outstanding customer service. My expertise in using SAP CRM applications allowed me to cater to the specific requirements of diverse industries. I demonstrated the ability to handle high-pressure situations and unexpected errors effectively. As a hardworking and confident employee, I aimed to achieve perfection in every task.
Some core skills I possess include the following:
* Virtual assistance
*Knowledge of SAP CRM
*Social media profile optimization
*Social media management
*Content planning
*Creating and scheduling content
*Basic SEO
*Data entry
*Calendar management
*Organizing files, folders, and e-mails
Tools I am familiar with:
*Chatgpt
*Canva
*Microsoft Office
*Google Suite
*Notion
*Slack
Additionally, I have experience with different AMS:
*Better Agency
*QQ Catalyst
*Ezlynx
*Nexsure
*AMS360
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