COO | Operations Manager | Executive Assistant

Overview

Looking for full-time work (8 hours/day)

at $13.64/hour ($2,400.01/month)

Bachelors degree

Last Active

December 18th, 2024 (today)

Member Since

June 20th, 2020

Profile Description

????????????? | ???????????????????????? ???????????????????????????????????????? | ???????????????????????????????? ???????????????????????????? ???????????? ???????????????????????????????? ???????????????????????? | ???????????????????????????????????????? ???????????? ???????????????????????????? ???????????????????????????????????????? | ???????????????????????????????????????? ???????????????????????????????????????? | ???????????????????????????? ???????????????? ???????????????????????? & ???????????????????????????????????????????????? ?????????????????????????????????????????
???????????????????????????? ????????????????????????????????:
After leading the operations team of a top Accounting Firm in Texas for over 3 years, Upgrade to see actual info has dUpgrade to see actual info to bring her expertise to Upwork to help businesses like yours thrive.
With a career spent working closely with CEOs and business owners, Upgrade to see actual info has honed her skills as a Growth Strategist. The is tech-savvy and a quick learner, and is adept at identifying and implementing growth opportunities.
Passionate about supporting small to medium-sized businesses, Upgrade to see actual info brings a unique perspective to the field of business operations, team management, SOP documentation, hiring and recruiting, and marketing, ensuring your business reaches new heights.
????????????????????????????????????????????????????:
???????????????????????????????????????????? ????????????????????????????????????????: Proven track record of enhancing efficiency through strategic management and automation.
???????????????? ????????????????????????????????????????: Demonstrated ability to lead multi-department operations and achieve high employee retention.
???????????????????????? ????????????????????????????????????????: Expert in nurturing client relationships and understanding their needs to deliver top-tier candidates.
???????????????????????????? ????????????????????????????????????????????????: Skilled in process analysis and implementing automation with tools like Zapier to improve team efficiency.
???????????????????????? ???????????????????????????????? & ???????????????????????????? ???????????????? ????????????????????????: Expertise in designing high-converting landing pages and sales funnels with Unbounce, Webflow, Canva, Leadpages, and Swipe Pages.
????????????????????????????????????????????/????????????????????????????????????:
???? Operations Management
???? Project Management
???? Workflow Optimization
???? Team Productivity
???? Automation Solutions (Zapier, Trainual)
???? Client and Account Management
???? Recruitment and Onboarding
???? Financial Planning and Execution
???? Strategic Planning
???? Stakeholder Management
???? Data Analysis and Reporting
???? Process Improvement
???? Funnel Building
???? Landing Page Design
???? Marketing Strategy
???? Lead Generation
???? Conversion Optimization
???? A/B Testing
???? Email Marketing
???? Web Design
???? No-Code Website Development
???? UI/UX Design
???? Landing Page Audit
???? Landing Page Copywriting
???? Landing Page Design
???? Sales Funnel Design & Build
???? Landing Page Optimization
???? Growth Marketing
???? Social Media Management
???? YouTube Growth Strategy
???? TikTok Growth Strategy
???? Instagram Growth Strategy
???????????? ????????????????????????????????????????????????:
- Successfully led the implementation of new Applicant Tracking Software, enhancing candidate management.
- Designed and executed offshore training curricula, boosting productivity and client satisfaction.
- Managed operations of over 800+ FTEs, consistently meeting targets and significantly reducing shrinkage.
- Pioneered initiatives that improved NPS and sales conversion rates across multiple accounts.
- Developed high-converting landing pages and sales funnels, generating $100K+ monthly sales for clients.
???????????????????? ???????????? ????????????????????????????????????????????????:
Project Management: Asana, Trello, Upgrade to see actual info, ClickUp, Smartsheet
Communication: Slack, Microsoft Teams, Zoom, Front for Email Management
Automation: Zapier, Trainual, HubSpot, Pabbly
Financial Tools: QuickBooks, Xero, ADP, Avalara - Sales Tax
Recruitment Platforms: LinkedIn Recruiter, Indeed, Monster, Dice, ZipRecruiter, Upwork, Local Job Boards
CRM and Sales Tools: Salesforce, Zoho, HubSpot, Sales Navigator, Klaviyo
Data and Reporting: DataBox, Zoominfo, Lead411, SalesQL, Buzz.ai, SalesLoop, Google Analytics, HotJar
Design and Development: Figma, Webflow, Framer, Unbounce, Swipe Pages, Systeme IO, SendPad, FloatFunnels
Others: G-suite, Microsoft Office, Notion, Canva
???????????????????? ????????????'???????? ???? ???????????????? ????????????:
? Open-minded and relaxed attitude
? Values integrity and relationships
? Focused on improvement and action-oriented
? Interested in gamification to boost engagement and conversions
? Ready to invest in marketing and sales to reach business goals
? Committed to a minimum level of engagement and investment
? Willing to provide necessary information and resources for successful project delivery
???????????? ???? ???????????????? ????????????:
? Struggling to pay salaries
? Disrespect for others as a core value
Ready to elevate your business processes and increase conversions?
Let's connect and discuss how I can help streamline your workflows, design high-converting landing pages, and drive your business to new heights.

Work Experience

Director of Recruiting Operations
Talently Recruiting | March 2021 – May 2024
Managed a team of 10 recruiters and developed new strategies to enhance candidate attraction and selection.Recruited candidates from entry-level to senior management in IT, Marketing, Customer Service, and Finance.Worked on some of the toughest positions and managed to put candidates in the process and make placements.Led and managed the implementation of a new Applicant Tracking Software.Researched, created, and documented all processes, workflows, and Upgrade to see actual inforved as the CEO’s strategic partner in building the company’s new business framework, increasing client acquisition and repeat business.

Operations Manager/Head of Operations
Accounting Agency | February 2021 – December 2023
Served as the CEO’s Ops consultant and partner on anything operations-related. Led recruitment and onboarding of new employees.Improved efficiency by analyzing processes and introducing Zapier automation.Handled client contracts, billing, accounts receivable, and accounts payable.Prepared budgets and assisted the CEO with financial planning.Created and maintained Trainual documentation for internal and client SOPs.Managed clients’ business registrations, certifications, and annual filings

Section Manager
PSG Global Solutions | February 2019 – February 2021
Led account implementation, client engagement, and operational Upgrade to see actual infosigned and executed offshore training curriculum and productivity trackers across multiple accounts.Launched and expanded Fastaff accounts including Credentialing, Recruiting, Matches, Payroll, and Clinical Services, achieving remarkable growth and client Upgrade to see actual infonior Operations Manager
Everise/Customer Contact Channels | December 2017 – June 2018
Oversaw 800+ FTEs across multiple accounts and lines of business in Healthcare and Airlines sectors.Consistently met gross margin targets and achieved significant reductions in out-of-office shrinkage.Implemented successful initiatives resulting in notable improvements in NPS and sales conversion rates.

Operations Manager, Team Manager, SME, CSR
VXI Global Holdings | November 2012 – December 2017
Managed multi-department operations, achieving high employee retention and launching successful business lines for a major financial client.Recognized as the “Walking iCare” of the account for being the go-to person for all process-related inquiries and issuesAchieved a 95.5% average monthly employee retention rate.Successfully launched Global Payment Services and Agent Support lines of Upgrade to see actual infomonstrated consistent excellence and expertise through various leadership roles

Education

University of the Philippines 
BS Development Communication
Upgrade to see actual info
Cum Laude

San Antonio de Padua College 
Secondary Level 
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Valedictorian 

Missionari Dela Fede CLC
Elementary Upgrade to see actual info
Valedictorian


Skills and Tools:

Project Management: Asana, Trello, Upgrade to see actual info, ClickUp, SmartsheetCommunication: Slack, Microsoft Teams, Zoom, Front for Email ManagementAutomation: Zapier, Trainual, HubSpot, Pabbly, Make, GHLFinancial Tools: QuickBooks, Xero, ADP, Avalara - Sales TaxCRM and Sales Tools: Salesforce, Zoho, HubSpot, Sales Navigator, KlaviyoData and Reporting: DataBox, Zoominfo, Lead411, SalesQL, Buzz.ai, SalesLoop, Google AnalyticsDesign and Development: Figma, Webflow, Framer, Unbounce, Swipe Pages, Upgrade to see actual infoRecruiting: Sourcing, Job Description Development, Candidate Screening and Assessment, Interviewing, Offer Management and Negotiation, Onboarding and Integration.Recruitment Platforms: LinkedIn Recruiter, Indeed, Monster, Dice, ZipRecruiter, Upwork, Local Job Boards, Career Builder, Zoho Recruit, eRecruit, Quickli, Talently Outreach, IntersellerOthers: G-suite, Microsoft Office, Notion, Airtable, Canva, MS Office