Project Manager / Client Success Manager

Overview

Looking for full-time work (8 hours/day)

at $8.00/hour ($1,408.00/month)

Bachelors degree

Last Active

January 17th, 2025 (30 days ago)

Member Since

June 9th, 2020

Profile Description

I have extensive experience in project advancement, scheduling, follow-ups, and basic creative editing. I coordinated ads launching and funnel building between builders, managers, and clients to ensure operational efficiency. My roles involved handling escalations for prominent brands on major e-commerce platforms, overseeing team and store performance, managing customer experience tools, and facilitating internal communications. I also managed online boutique queries, ensuring timely resolutions through effective liaising and strategic decision-making, and resolved customer concerns related to orders, refunds, and replacements using various software tools. Additionally, I specialized in healthcare customer service, addressing inquiries on health products, prescriptions, and plan benefits while maintaining HIPAA compliance. I have a proven track record in customer service excellence, project and program management, effective communication and liaison, creative and technical skills, e-commerce platform expertise, and team support and leadership.