QuickBooks and Xero Specialist/Operations Manager/Admin Supervisor

QuickBooks Online ProAdvisor Certified and Xero Advisor Certified • Bank Reconciliations and end-of-month computations • Accounts Receivable & Payable Management • Organizing and maintaining financial records, creating appropriate adjusting journal entries to reflect accurate financial transactions and account balances • Manual accounting through Excel • Recognizing payments, sending of invoices, scheduling payments to payables, following-up on aging accounts receivable • Tax Preparation and end of financial year review

• Email correspondence and management (Outlook, Front, Gmail). Customer Relationship Management, either manually (Google Workspace) or with the use of software (Hubspot, Zoho, Zendesk, Salesforce, Thoughtful Systems) • Inbound and Outbound call handling (VoIP). • Chat Support (Tawk.to) • Calendar/Schedule Management • Booking arrangements • Tasks delegation • Task management and review • Web and Market Research • Data scraping (manual and with the help of online tools) • Document creation through Google Workspace (Docs, Sheets, Slides) or Microsoft 365 (Word, Excel, PowerPoint, Publisher) • Handwritten documents converted to well-laid and editable electronic files. Document filing and organization • Personal errands (gift buying, paying subscriptions, home bills, etc.) • Ad hoc tasks • Email correspondence and management (Outlook, Front, Gmail). Customer Relationship Management, either manually (Google Workspace) or with the use of software (Hubspot, Zoho, Zendesk, Salesforce, Thoughtful Systems) • Inbound and Outbound call handling (VoIP). • Chat Support (Tawk.to) • Calendar/Schedule Management • Booking arrangements • Tasks delegation • Task management and review • Web and Market Research • Data scraping (manual and with the help of online tools) • Document creation through Google Workspace (Docs, Sheets, Slides) or Microsoft 365 (Word, Excel, PowerPoint, Publisher) • Handwritten documents converted to well-laid and editable electronic files. Document filing and organization • Personal errands (gift buying, paying subscriptions, home bills, etc.) • Ad hoc tasks

• Management of team's daily progress • Supervision of operational activities, creation and execution of SOPs and strategies • Effective usage of platforms such as Notion, Asana, ClickUp, Trello, and Google Workspace to track projects and tasks completion • Created project management and tasks tracker templates in Notion, customized according to the company's workflow • Management of team's daily progress • Supervision of operational activities, creation and execution of SOPs and strategies • Effective usage of platforms such as Notion, Asana, ClickUp, Trello, and Google Workspace to track projects and tasks completion • Created project management and tasks tracker templates in Notion, customized according to the company's workflow

• Daily social media content creation (graphic images, motion videos, UGCs, infographics, GIFs, Memes) using online tools and software such as Canva, Photoshop, Illustrator, Capcut, Filmora, DaVinci Resolve, Movavi, and Clipchamp • Scheduling of created content via Later and Hootsuite • Creation of SMM Strategy (plan and visualize to be created content and ads, social media funnel, and landing pages) • Competitor Analysis • Brand Management Optimization • Daily social media content creation (graphic images, motion videos, UGCs, infographics, GIFs, Memes) using online tools and software such as Canva, Photoshop, Illustrator, Capcut, Filmora, DaVinci Resolve, Movavi, and Clipchamp • Scheduling of created content via Later and Hootsuite • Creation of SMM Strategy (plan and visualize to be created content and ads, social media funnel, and landing pages) • Competitor Analysis • Brand Management Optimization

• Job listing in employment websites like Indeed and LinkedIn Jobs and shortlisting resumes according to the given qualifications and considerations • Sending offer letters to new hires via Gusto and preparing exit documents for dismissed employees • Maintenance of employees' timesheets and daily work reports, either manually via Excel or Google Sheets, or with the use of online HR platforms • Payroll processing, computation of benefits, bonuses, commissions, superannuation or retirement fund, petty cash, and paid leaves • Well-versed in HR management through online platforms like Gusto, When I Work, QuickBooks Payroll, Xero Payroll, and MYOB Payroll • Maintenance of employees' timesheets and daily work reports, either manually via Excel or Google Sheets, or with the use of online HR platforms • Payroll processing, computation of benefits, bonuses, commissions, superannuation or retirement fund, petty cash, and paid leaves • Well-versed in HR management through online platforms like Gusto, When I Work, QuickBooks Payroll, Xero Payroll, and MYOB Payroll

• WordPress management (website customization, setting up domain, SSL Certificate, and hosting, adding content, installing themes and plugins, traffic optimizations) • Experienced working with Elementor page builder and WooCommerce plugin • Basic SEO skills • Creation of Shopify store (adding refund, conditions and privacy pages, adding plugins like Oberlo, Dropified, Loox, Timer Plus, and more) • Processing of orders and sending tracking numbers to customers • Responding to inquiries • Google My Business management (local SEO, photo and video uploads, company updates, customer correspondence) • Etsy store management (uploading products, drafting descriptions, product photo improvement) • Amazon Seller Central (product research, procurement, product listing, shipping management, inventory management, listing quality management, pricing management, brand approval, brand management, claims management such as loss and damages, orders management/fulfillment, A-Z management, seller store feedback management, and account health management) • Processing of orders and sending tracking numbers to customers • Responding to inquiries • Google My Business management (local SEO, photo and video uploads, company updates, customer correspondence) • Etsy store management (uploading products, drafting descriptions, product photo improvement) • Amazon Seller Central (product research, procurement, product listing, shipping management, inventory management, listing quality management, pricing management, brand approval, brand management, claims management such as loss and damages, orders management/fulfillment, A-Z management, seller store feedback management, and account health management)

• Google Search Ads and Google Display Ads • Google Ads optimization with the help of online platforms such as WordStream, SEMrush, HubSpot, Google Analytics, and Crazy Egg • Keyword Research and Google Keyword Planner • Local SEO techniques (geo-tagging images especially images uploaded to Google My Business) • Google Search Ads and Google Display Ads • Google Ads optimization with the help of online platforms such as WordStream, SEMrush, HubSpot, Google Analytics, and Crazy Egg • Keyword Research and Google Keyword Planner • Local SEO techniques (geo-tagging images especially images uploaded to Google My Business)