Customer Service Representative

Overview

Looking for part-time work (4 hours/day)

at $5.00/hour ($440.00/month)

Bachelors degree

Last Active

March 26th, 2025 (2 days ago)

Member Since

June 8th, 2020

Profile Description

I will assure you that you have the right person to hire in terms of; Productivity, Quality and Efficiency.   

-I been a CSR, TSR, Retention Specialist, Sales Associate 
-I been with big Telco companies in U.S.A and Canada 
-I been in BPO for more than 7 years of service 
-I studied Business Administration Management for 4 years in a University
-I was trained with Filipino Virtual Assistance Academy as GVA

My name is Upgrade to see actual info and I'd like to work with you and build a career in this Industry. I have enough experience in terms of customer service. I went through a lot of training in my BPO days. I absorbed a lot of learnings in how to be a good sales associate when I work as an outbound agent. I provide a great balance of customer service satisfaction that would gain customers and also the company. I worked for more than 7 years in business process outsourcing in big companies, which has been consistently cited as among the Top Companies in U.S.A and CANADA. 

I’m proud to say that I’m switching careers from being a company worker to a freelancer. I have a great experience of training with Filipino Virtual Assistance when I enrolled myself online during a community quarantine. I learned various things and skills which I can add in my portfolio as a great asset. 

I love being a customer service representative, because I know to myself that I was able to provide help to those customers who needed assistance in the past and that’s how I learned being a good customer service Upgrade to see actual info my experience as a CSR, TSR, Retention Specialist, Sales Associate and newly skill as Virtual Assistant, I know for sure that I can help you with the following:
  
INBOUND / OUTBOUND SPECIALIST
Listen and respond to customers’ needs and concerns Provide information about products and services Maintaining a positive, empathetic and professional attitude toward customers Communicating with customers through various channels. Responding promptly to customer inquiries. Acknowledging and resolving customer complaints. Processing orders, forms, applications, and requests. Keeping records of customer interactions, transactions, comments and complaints. Ensure customer satisfaction and provide professional customer support. Build sustainable relationships and trust with customer accounts  Provide accurate, valid and complete information by using the right methods/tools Research answers or solutions as needed
 
GENERAL VIRTUAL ASSISTANT (GVA) Tasks
Data Entry in Word, or Google Docs Transcription (transcribing voicemail, video or audio, podcast etc.) Internet Research Typing Forms Creation Executive Assistance Making Reports (Creating basic reports (reports on weekly tasks, deliverables, sales) Sending Invoices Project Management & Training Tasks Email Management / Filtering Setting up Autoresponders (Aweber, Mailchimp) Booking Appointments with clients Following up with clients/customers (sending thank you and other reminder emails) Receptionist duties (answering occasional calls) Calendar Management File Management (organizing files using Dropbox etc.) Database building (eg. updating email or contact lists on your CRM) Research on certain topics for blog posts, newsletters or others Personal errands (purchasing guts for loved ones’ / family members online) Hotel and Flight Booking Bookkeeping and Accounting Tasks Taking down minutes of meetings Preparing slideshows (PowerPoint Presentations) Liaisons between you and other team members Recruitment (source for other team members like writers or graphic art artists) Answering support tickets (with the use of Zen desk) Dropbox / Google Drive Organization Creating / Managing Spreadsheets Preparing PowerPoint / Keynote Presentations PDF Conversation, Splitting and Merging
  
SOCIAL MEDIA MANAGEMENT AND MARKETING (SMM) TASKS
Set-up Social Media Accounts (Facebook, Twitter, LinkedIn, YouTube) Manage and Update Social Media Accounts Tracking of Social Media Accounts Facebook Ads Marketing Plan Posting and Scheduling Posting Facebook Insights Promotions and Marketing Content planning Collating and Interpreting Insights Managing and Increasing Your Twitter Following Upload Videos on YouTube YouTube Optimization Moderating YouTube Comments Uploading Videos to other Video Sharing Sites / Social Media Answer Inquiries and Messages On All Channel & Profiles Create Slideshare Presentations Joining SMM groups and interacting Increasing followers
<8efe80624d780eba0c6493ec45140364>EMAIL MARKETING TASKS 
Creating a New List in Email Marketing Software Adding and Removing Subscribers from Lists Creating and Scheduling Broadcast Emails to Promote Content Editing Follow-up Emails and Newsletters Editing / Proofreading Emails

Please feel free to contact me! It's an honor to serve you!

Best,

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