Virtual Assistant / Customer Service Represenative

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

February 24th, 2025 (yesterday)

Member Since

June 1st, 2020

Profile Description

Since 2008, I have worked with companies with various tasks given to me. I have worked in the BPO industry for 12 years now. I have worked as a Customer Service Representative and I have also worked as a Technical Service Representative but most of my years in the BPO industry, I have been working as a CSR and was then promoted as a Quality Upgrade to see actual infotails of my job description that shaped my skills are outlined below:
*TELETECH (January 2008 - February 2011)
*Worked as a Customer Service for United Airlines
-Very good in building trust and establishing rapport to every customer
-Very efficient in call handling and resolves customer's concern in a timely manner
-Provide effective and consistent customer support and make sure that they are very satisfied with the resolution provided to obtain a perfect score for customer survey
-Very flexible with the different tasks given
-Very open to criticisms to make my job better
*WIPRO (March 2011- March 2013)
*Worked as a Billing Analyst for British Telecom (both online and offline inquiries
-Can very well managed call queue and make sure that first call resolution is provided to avoid repeat calls on the next 7 days
-Can handle irate customers well and pacify the situation
-Is very good at positive scripting so as not to frustrate customers
-Keen on active listening to make the customer feel that we are there to listen to their concerns and provide them with the correct resolution
-Can manage all offline email concerns on a timely manner so that customers will not have to wait for long hours on queue
*TELEPERFORMANCE ( April 2013 - October 2015 )
*Worked as a Quality Assurance Analyst for Telstra (residential)
-I am a critical thinker and I make sure that the agent meets the customer's requirements. I also think fro a customer's perspective throughout the call and make sure that empathy was provided by the agent and if proper resolution was given.
-I have an excellent communication skills since there are times that if the call will be escalated it will be transferred to us and we really have to make sure that level 2 customer service will be provided.
-I am also quick to learn new ideas and product knowledge since there are times that there will be changes on the skill of the agent and that we also have to be aware at the same time.
-And lastly I have good coaching skills, I am an analytical coach and I give attention to details in every call to provide effective coaching
*EXECUTIVE BOUTIQUE (November 2015 until Present)
*Worked as a virtual assistant
-I can answer and direct phone calls; organize correspondence and answer emails in a timely manner
-I can very well manage filing systems, update records and organize documentation
-I can present excellent customer service skills to customers and clients
-I can efficiently prepare and organize database and reports
-I can keep confidential employer and client information
-I can take notes and transcribe meetings
-I can very well manage social media accounts and replies
-I can very well schedule meetings and arrange employer's calendar, schedule meeting spaces and conference rooms