Jose
IT Support| Chat Support | Customer Service Representative
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.00/hour ($704.00/month)
Bachelors degree
Last Active
March 31st, 2025 (yesterday)
Member Since
June 1st, 2020
Profile Description
Hi, I’m
Key Responsibilities & Achievements
User Support: Resolved software, hardware, and access issues for remote and on-site users.
Account Management: Managed user accounts, handling onboarding and offboarding.
System Transitions: Assisted in migrating security tools, e.g., ConnectWise to JumpCloud and CarbonBlack to Microsoft Defender for Endpoints.
Documentation: Created troubleshooting guides using FreshService and Confluence.
Asset Management: Tracked inventories, handled purchases, and renewed licenses for tools like Zoom and Adobe.
Security & Maintenance: Performed system maintenance and software updates to keep devices secure and up-to-date.
I’m passionate about problem-solving, communication, and continuous learning. My background as a call center agent has strengthened my commitment to delivering exceptional customer service.
With my diverse technical skills and service mindset, I’m confident I’d make a great fit for an IT Support Specialist role.
Top Skills
Customer Support » IT
Experience: 1 - 2 years
- Monitor system alerts and act accordingly - Set up macOS and Windows computers for deployment - Troubleshoot software issues - Security: Identifying any potential vulnerabilities and determining whether our systems are affected; proceed with necessary patching if affected - Making sure computers and servers are running up to date applications and operating system - Active Directory user management - Google Workspace user management - Used Freshservice as service management - Remote support using ConnectWise Automate - Third-Party Software Support Coordination
Software » Network Administration » Active Directory
Experience: 1 - 2 years
User management
Other Skills
Marketing » CRM » Freshworks CRM
Experience: 1 - 2 years
Used Freshservice as our service management tool. - User management - Configure ticket requests flow
Office and Administration » Google Workspace
Experience: 1 - 2 years
Google Administrator - User management - Spam emails monitoring and review - Leaked password monitoring
Customer Support » IT » IT Asset Management
Experience: 1 - 2 years
- Monthly inventories of peripherals (headsets, ups batteries, keyboard and mouse, spare computers, and deployed computers) - Purchasing licenses like Zoom, Adobe Products, e.g.. - Ordering peripherals for remote user via Amazon, e.g..
Customer Support » Customer Service
Experience: 6 months - 1 year
Worked for a Telecommunication Company based in the US. - Offered assistance to Billing and Payments - Technical Support - Resolving issues that arise in a timely manner and giving assurance and satisfaction.
Basic Information
- Age
- 25
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Valencia, Negros Oriental
- Tests Taken
- IQ
- Score: 94
- DISC
- Dominance: 49%
- Influence: 16%
- Steadiness: 22%
- Compliance: 13%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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