Jose

IT Support| Chat Support | Customer Service Representative

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Overview

Looking for full-time work (8 hours/day)

at $4.00/hour ($704.00/month)

Bachelors degree

Last Active

September 1st, 2024 (26 days ago)

Member Since

June 1st, 2020

Profile Description

Hello there! I'm Upgrade to see actual info, and I've been working as an IT Support for over a year now. Being part of a small team has provided me with invaluable opportunities to grasp more knowledge on business operations and various system processes, such as Operating System (OS) management, software installation and updates, network administration, user account management, system monitoring and maintenance, and system and network security. These experiences have equipped me with the skills and knowledge to deliver efficient and effective solutions for technical challenges.

Top Skills

Customer Support » IT

Experience: 1 - 2 years

- Monitor system alerts and act accordingly - Set up macOS and Windows computers for deployment - Troubleshoot software issues - Security: Identifying any potential vulnerabilities and determining whether our systems are affected; proceed with necessary patching if affected - Making sure computers and servers are running up to date applications and operating system - Active Directory user management - Google Workspace user management - Used Freshservice as service management - Remote support using ConnectWise Automate - Third-Party Software Support Coordination

Software » Network Administration » Active Directory

Experience: 1 - 2 years

User management

Other Skills

Marketing » CRM » Freshworks CRM

Experience: 1 - 2 years

Used Freshservice as our service management tool. - User management - Configure ticket requests flow

Office and Administration » Google Workspace

Experience: 1 - 2 years

Google Administrator - User management - Spam emails monitoring and review - Leaked password monitoring

Customer Support » IT » IT Asset Management

Experience: 1 - 2 years

- Monthly inventories of peripherals (headsets, ups batteries, keyboard and mouse, spare computers, and deployed computers) - Purchasing licenses like Zoom, Adobe Products, e.g.. - Ordering peripherals for remote user via Amazon, e.g..

Customer Support » Customer Service

Experience: 6 months - 1 year

Worked for a Telecommunication Company based in the US. - Offered assistance to Billing and Payments - Technical Support - Resolving issues that arise in a timely manner and giving assurance and satisfaction.

Basic Information

Age
24
Gender
Male
Website
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Address
Valencia, Negros Oriental
Tests Taken
IQ
Score:  94
DISC
Dominance: 49%
Influence: 16%
Steadiness: 22%
Compliance: 13%
English
C2(Advanced/Mastery)
Uploaded ID
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