System Administrator,IT Support, Technical/Customer Support

Overview

Looking for full-time work (8 hours/day)

at $12.50/hour ($2,200.00/month)

College Graduate

Last Active

December 24th, 2024 (today)

Member Since

May 30th, 2020

Profile Description

Hi! Thank you for taking the time to view my profile. Let me give you some of my information below.

I am a skilled IT Helpdesk/Technician Support with more than 15 years of experience in the IT field and 10 years in Customer Support (Sales/Tech. I’ve assisted several BPO contact centers,  Agencies, MSPs, and hospitality services deliver the service they need while meeting the performance standard. I just recently ended up working as an IT Helpdesk in one of the Canadian MSPs this January and I've been with the company for almost 3 years now, I'm looking for another opportunity where I can deliver the service that you need and establish a long-term relationship.

Below are the lists of my expertise in the following
areas.
-Windows ServerUpgrade to see actual info(Pre & Post Configuration)
-New User Profile Setup & Termination and Workstation Setup
-Administering and Managing end-user accounts, password resets/unlocks, and Office365 email setup and support Directory Account Creation, Password Reset, and Enable/disabling user's account 
-Azure/Windows Server Active Directory
-HyperV, VMware, AWS and RDP Setup Environment
-Remote Desktop(N-able,ScreenConnect,Teamviewer,Anydesk,Splashtop)
-Troubleshooting Computer Hardware and software issues, LAN & WAN
-Intune Administrator(Enroll/Unenrollment of Mobile Device)
-Exchange Administration(Email Flow, DB Group, Spam Filter, Delegation,Email/Domain Blocking ,Outlook Setup & Troubleshooting
-Sharepoint & OneDrive permission access
-VPN setup(Sonic Wall,Next Extender & L2TP IPSEC)
-Troubleshooting Network Printer
-Ability to think out of the box to resolve clients' issues.
-Troubleshooting PC/Laptop No Boot, No Internet, No Sound, No Video Issue
-Troubleshooting LAN and WAN (TCP, IP, Subnetting, and DNS) 
-Computer/Laptop/Mobile Technician(Freelancer since 2013-Board Level)
-(Newly Formulated Idea) Online Windows Reformat using Windows IPxe 

Proficient in the following tools.
Zendesk
Freshdesk
Slack
Teams
Dattoo RMM/Autotask
Connectwise Automate(Labtech)/Manage
IT Glue
Screen Connect
N-Able RMM
 
I genuinely believe that the skills, knowledge, and experience I have acquired, I have are a perfect match with the skills requirements you need. I'm still open to new learning and exciting things. My motivation is to help business owners, BPO contact centers, agencies, MSPs, or individuals deliver the service they need and establish long-term relationships. 

Hiring me would be greatly beneficial to your organization. Hire me now!