VIRTUAL ASSISTANT

Communicating with previous clients and customers to request payment and arrange payment plans. Collecting payments from customers and accurately recording them in the system. Collects revenue by reminding delinquent accounts and notifying customers of insufficient payments. Called customers for debt collection Communicate discrepancies to the management team, identify slow-paying customers, and recommend collection candidates Strengthen and grow relationships with clients by communicating with customers regarding accounts Assist in streamlining and

- Manage incoming phone calls - Generate sales leads - Identify and assess customers’ needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Handle customer complaints, and provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution - Keep records of customer interactions, process customer accounts, and file documents - Follow communication procedures, guidelines, and policies

- Answer and direct phone calls - Organize and schedule appointments - Plan meetings and take detailed minutes - Write and distribute email, correspondence memos, letters, faxes and forms - Assist in the preparation of regularly scheduled reports - Develop and maintain a filing system - Update and maintain office policies and procedures - Order office supplies and research new deals and suppliers - Maintain contact lists - Book travel arrangements

- Verifies integrity of data by comparing it to source documents. - Reviews data for errors, missing pages, or missing information and resolves any discrepancies. - Maintains a filing system and protects confidential customer information. - Performs regular backups to ensure data preservation. - Responds to requests to retrieve data from the database or electronic filing system. - Transcribe source data into the required electronic format. - Type in data provided directly by customers - Create spreadsheets with large numbers of figures without mistakes - Update existing data - Sort and organize paperwork after entering data to ensure it is not lost

- Identify target audience and grow our email list - Design and implement direct email marketing campaigns - Proofread emails for clarity, grammar and spelling - Ensure mobile-friendly email templates - Write newsletters including all company updates - Upgrade our email templates using graphics, personalization and advanced features - Ensure prompt and accurate communication with clients via email to minimize unsubscribes - Create email databases for lead generation - Ensure emails follow industry policies and best practices

- Operating as the lead point of contact for any matters specific to your accounts - Building and maintaining strong, long-lasting customer relationships - Overseeing customer account management, including negotiating contracts and agreements to maximize profit. - Developing strong relationships with customers, connecting with key business executives and stakeholders, and preparing sales reports. - Collaborate with our sales team to achieve quotas while keeping our clients satisfied and engaged with our products and services in the long run.

- Contact prospective customers by both telephone and email Market Research to develop warm leads - Identify prospects that fit the target demographic Upsell additional products as the need arises - Use product knowledge to showcase the solutions that the company can offer to prospects - Use database, CRM, or other software to track progress with new prospects - Follow up with potential customers promptly if necessary. - Communicate effectively and professionally in all forms of communication with internal and external customers. - Negotiate prices with clients who are interested in making bulk orders - Maintain contact with existing clients to make sure they are satisfied and request referrals

With a demonstrated history of working as a Quality Assurance Analyst guarding differentcampaigns/lines of business such as Lead Generation, Data Mining, Tech Support,Customer Service, Sales, and Bookkeeping. We conduct QA talks with newbies/trainees and discuss QA guidelines before theirendorsement to the Operations Department. We facilitate a weekly touch-base meeting with our client/stakeholders together with thewhole team (Ops, Training dept. and QA dept.) We conduct QA Weekly Calibration with our client to ensure that the team is aligned withthe process and QA guidelines.

As an Appointment Setter I am responsible for identifying potential clients, reaching them on the phone, and scheduling an appointment for my Business Development Manager for a follow-up visit, either in person or via telephone. Schedules consultations between the Business Development Manager and prospective clients, ensuring that important meetings are booked for the sales team. Properly explain the products and services to prospective customers when making appointments

- As a Lead Generation Specialist, I do research, track, maintain, and update leads. - Make outgoing calls to develop new business. Contact prospects to qualify leads. - Direct email marketing to key clients and prospects.

- Acting as the point of contact between the manager and clients - Screening and directing phone calls and distributing correspondence - Handling requests and queries appropriately - Supports client directly as the go-to person for all needs, including daily administration, calendar management, travel schedules, project coordination, delivering presentations, answering calls, etc. - Is a spokesperson for the client on all matters. - Provides administrative support. - Prepares meeting rooms for appointments, coordinates schedules, and greet customers and clients before meetings.