Phone, Email & Chat Customer Support - Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $9.00/hour ($1,584.00/month)

High school diploma

Last Active

November 8th, 2024 (9 days ago)

Member Since

May 26th, 2020

Profile Description

Welcome to my profile! With over 8 years of expertise in virtual assistance and customer service, I'm here to elevate your business operations and provide unparalleled support to your customers.
???? Virtual Assistance Expertise:
As a seasoned virtual assistant, I excel in providing top-notch support across a range of tasks. From managing emails, chats, and phone calls to handling administrative duties and multitasking with ease, I ensure smooth operations and exceptional service delivery.
???? Customer Service Champion:
With a background in customer support through platforms like Gorgias, Zendesk, NICE CXone, and Avaya, I bring a wealth of experience in assisting customers via calls, live chats, and emails. My strong communication skills and multitasking capabilities enable me to handle inquiries efficiently and effectively.
???? Ecommerce Support Specialist:
Having worked with leading e-commerce platforms such as Upgrade to see actual info, Upgrade to see actual info, Shopify, BigCommerce, and Magento, I am well-versed in e-commerce processes and order tracking systems. I excel in processing refunds, replacements, and handling customer complaints, ensuring customer satisfaction and retention.
???? Collaborative Team Player:
I thrive in collaborative environments and am proficient in communication tools like Slack, Skype, Zoom, and Microsoft Teams. As a team player, I prioritize building trust and integrity with teammates while working together to achieve shared goals.
???? Social Media Management & SEO:
In addition to my customer service expertise, I am skilled in social media management tools like Hootsuite and design platforms like Adobe Photoshop and Canva. I create engaging social media content, schedule posts, and optimize SEO to enhance brand visibility and engagement.
Let's collaborate to take your business to new heights! I am excited to bring my expertise and dedication to your team. Contact me today to discuss how I can add value to your business.