Mid-Level Accounts Administrator

Overview

Looking for full-time work (8 hours/day)

at $6.00/hour ($1,056.00/month)

Bachelors degree

Last Active

November 22nd, 2024 (4 days ago)

Member Since

May 22nd, 2020

Profile Description

February 2023 -April 2023 - MID-LEVEL ACCOUNTS ADMINSTRATOR
THE ROSE FINANCIAL LLC
- Handle incoming communication from clients regarding transactions or regulation concerning 401K and other related retirement plans. Clients are business owners or HR managers responsible for offering company -sponsored retirement plans to employees. Also, Account Admins should be able to assist those seeking loans or distributions from their retirement accounts.  Communication is primarily by email, with limited telephone contact. Project work will include preparing annual plan valuation reports which summarize the financial activity of a plan during the course of a year. Also,  these reports will be used  to create annual reports filed with the federal government. Account Admin will access individual records online via investment company website.

October 2020 - January 2023 -  FREELANCE (English Tutor/Simple VA work)
- English Tutor for Korean Kids
- Assist kids in their school work/Assignment
- E-mail Handling and Admin task (answering e-mail inquiries, schedule meetings, Recruitment, making phone calls and making travel arrangement.

June 2019 – September 2020 – TRAVEL AND EXPENSE AUDITOR (UPS INTERNATIONAL GENERAL SERVICES)
Assist with the audit process for employee travel and expense claims
Review business expense claims for accuracy and compliance against the corporate travel policy
Communicate with employees and managers regarding travel and expense exceptions. Works diligently to resolve issues and/or discrepancies.
Support local offices and employees with requests and inquiries relating to expense reimbursement .
My work involves data entry and auditing general receipts of different expense types: hotels, airfare, meals and other travel-related expenses. . I am very keen into details. I also comprehend, understand and enforce each policy audit guidelines very well.

March 16 2015 to March 3 2018
– AR ANALYST
(O2C/B2B)-Deputy Team Lead – (Wella Salon Professionals – Coty Inc) INFOSYS BPO LIMITED
-The primary responsibilities of an accounts receivable are to generate an invoice, ensure that it reaches the consumer, and document payment. While these might seem to be simple tasks, they can quickly become complicated by customers’ late payments and associated alternate payment plans or arrangements with collection agencies. Accounts receivable not only oversee the complexities of billing and collections, but also oversee the approval and denial of credit, customer service, legal considerations, and a number of other day-to-day and long-term business issues. They might also produce reports of gains and losses for managers. Some typical job duties of the accounts receivable clerk include billing, keeping track of and collecting money owed, maintaining customer files, communicating with customers, making sure the billing system is up-to-date, and operating office equipment such as copiers and fax machines. Given these duties, it is important that an accounts receivable clerk have good interpersonal and communication skills, a strong eye for detail, knowledge of computer software programs such as Microsoft Office, background in mathematics, a familiarity with office equipment, good organizational skills, and the ability to work independently. The skills to handle stress, negotiate, solve problems, and manage conflict may also be helpful.
- Experience in Order Management as well as expediting
to make sure securing the quality and timely delivery of goods and components
this includes quality, packing, conformity with standards and set timelines.

 February 16, 2009 – October 2014 – Process Associate(B2B), GENPACT Philippines LLC (Capital Americas –Collections Business to Business for portfolios Citi –Maize, NRPT-EFS, RPT – NEW AND OI blended calls) - purpose of the job is to communicate with delinquent and or over-limit business customers to obtain late payment and /or over-limit amounts.
Provide extra-ordinary service through phone interactions with the customers, review and analyze financial situations, and arranges repayment programs within procedural criteria. Make reports (agent status, end of day, mid-month and end of month), call monitoring, assist SME (bridge/isd batch) how the process works, procedures on call and customer handling, use of soft skills (Listen, Empathy, Courtesy etc.) and collection skills, taking escalation calls (2nd voice), solving customer queries, maintain accuracy of information given and documented, adhere to standard operating procedures required by the process, Ensuring Better Customer Experience  

September 1, 2008 to December 31, 2008 Credit Underwriter Analyst (B2C)Hong Kong Shanghai Banking Corporation (HDPP) (CUU-Unsecured JLT) – purpose of the job is to evaluate and approve or decline application that the system is unable to automatically process with reference to policies and procedures.
Analyze and dUpgrade to see actual info on application up to assigned limits, following the set policies and procedures, to handle difficult queries and problem applicants in relation to pending or rejected applications as well as to provide high quality of service to achieve maximum customer satisfaction.

January 2009 to February 13, 2009 - Operations Associate(B2C), HSBC Electronic Data Processing Philippines Inc. (HDPP), UK Commercial Accounts-Collections,
June 19, 2006 to August 30, 2008 Processing Associate (Senior Collector) Analyst(B2C) Hong Kong Shanghai Banking Corporation (HDPP) (Mortgage Services-Front End and Consumer Mortgage Lending-Non-Real Estate Loans-Collections) – purpose of the job is to communicate with delinquent and or over-limit customers to obtain late payment and /or over-limit amounts.
Provide extra-ordinary service through phone interactions with the customers, review and analyze financial situations, and arranges repayment programs within procedural criteria.